---
title: "HDC 347 CRM"
ocid: "ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HARBOROUGH DISTRICT COUNCIL"
published: "2020-11-06"
---

# HDC 347 CRM

Buyer: HARBOROUGH DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345.json)

## Summary

Harborough District Council has completed a procurement process for customer relationship management software titled "HDC 347 CRM," classified under the software package and information systems category. The contracting authority, located in Market Harborough, England, conducted this selective procurement through a call-off from the GCloud Framework. The contract, valued at £143,560, commenced on 1st November 2020 and will run until 31st October 2022, with the tender period concluding on 28th August 2020.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in the growing field of software services. Businesses that specialise in innovative customer relationship management solutions, particularly those able to deliver effective, tailored services within the public sector, would be well-suited to compete in future procurements from Harborough District Council and similar contracting authorities.

## Notice

Customer relationship management software procured via GCloud Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07939303-e004-4828-bbbc-910ae375f984 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2020 |
| Submission deadline | 28 Aug 2020 |
| Future notice date | Not specified |
| Award date | 7 Sep 2020 |
| Contract period | 1 Nov 2020 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £143,560 |
| Lots value | Not specified |
| Awards value | £143,560 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARBOROUGH DISTRICT COUNCIL |
| Locality | MARKET HARBOROUGH |
| Post town | Leicester |
| Postcode | LE16 7AG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Harborough |
| Electoral ward | Market Harborough-Great Bowden & Arden |
| Westminster constituency | Harborough, Oadby and Wigston |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Nov 2020 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07939303-e004-4828-bbbc-910ae375f984

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07939303-e004-4828-bbbc-910ae375f984
  6th November 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a0d91bbc-de39-48d1-8684-9e266dc7d345.json.