---
title: "CRM System"
ocid: "ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF SUSSEX(THE)"
published: "2024-12-19"
---

# CRM System

Buyer: UNIVERSITY OF SUSSEX(THE)  
Current stage: Award  
OCID: ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f

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## Summary

The University of Sussex has completed the procurement process for a new Customer Relationship Management (CRM) system, awarded under the G Cloud 14 framework. The successful supplier for this project is Dotdigital EMEA Limited. This procurement falls under the industry category of Customer Relation Management software package and is valued at £61,284. The awarded contract, which commenced on 1st January 2025, will run until 31st December 2027. The procurement method used was a call-off from a framework agreement, and the procurement stage is complete.

This tender provides significant opportunities for small and medium-sized enterprises (SMEs) specialising in CRM software solutions to position themselves as potential suppliers for similar projects in the future. Businesses in the technology and software services sector, particularly those with experience in providing CRM systems, would be well-suited to compete in such tenders. The focus on procurement through established frameworks like G Cloud 14 also highlights the importance of maintaining registration and compliance with such frameworks to facilitate business growth and secure government contracts.

## Notice

Purchase of new CRM system. Awarded under G Cloud 14.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c71899a-f8ef-4461-b6df-2b75bcc174e1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2024 |
| Submission deadline | 2 Dec 2024 |
| Future notice date | Not specified |
| Award date | 19 Dec 2024 |
| Contract period | 1 Jan 2025 - 31 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £61,284 |
| Lots value | Not specified |
| Awards value | £61,284 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SUSSEX(THE) |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 9RH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Coldean & Stanmer |
| Westminster constituency | Brighton Pavilion |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DOTDIGITAL EMEA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 19 Dec 2024 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8c71899a-f8ef-4461-b6df-2b75bcc174e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8c71899a-f8ef-4461-b6df-2b75bcc174e1
  19th December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sussex.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a0d9c756-b536-4b09-bb7e-faca8555a72f.json.