---
title: "Customer Relationship Management"
ocid: "ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE"
published: "2022-06-29"
---

# Customer Relationship Management

Buyer: POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60.json)

## Summary

The public procurement process, led by the Police, Fire & Crime Commissioner for Staffordshire, concerns the procurement of a Customer Relationship Management (CRM) solution valued at £211,642. This tender falls within the software package and information systems category, specifically related to CRM software. The direct award procurement method was utilised, and the contract period is set to commence on 13th June 2022, concluding on 12th June 2025. The award was officially published on 29th June 2022, following the tender period which ended on 18th November 2021.

This opportunity allows businesses, particularly small and medium-sized enterprises (SMEs), to expand their services within the public sector by providing innovative CRM solutions. Competing firms that specialise in software development, particularly those focused on customer service optimisation, would be particularly well-placed to seek similar contracts or develop partnerships with established suppliers, such as Softcat Plc, the awarded supplier for this contract.

## Notice

CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e31e65b-d37b-4682-aba9-d1f6ab6a76ac |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2022 |
| Submission deadline | 18 Nov 2021 |
| Future notice date | Not specified |
| Award date | 3 Apr 2022 |
| Contract period | 12 Jun 2022 - 12 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £211,642 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package

## Release History

- 29 Jun 2022 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4e31e65b-d37b-4682-aba9-d1f6ab6a76ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4e31e65b-d37b-4682-aba9-d1f6ab6a76ac
  29th June 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40048&B=BLUELIGHT
  Customer Relationship Management System
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/31727
  Staffordshire Police

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60.json.