---
title: "Provision of Case Management System (Including Imanage Cloud, Support and Hosting)"
ocid: "ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "The Royal Borough of Kingston upon Thames"
published: "2026-09-24"
---

# Provision of Case Management System (Including Imanage Cloud, Support and Hosting)

Buyer: The Royal Borough of Kingston upon Thames  
Current stage: Award  
OCID: ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa.json)

## Summary

The Royal Borough of Kingston upon Thames procured a case management system, including iManage Cloud, support and hosting. The system is used to plan, manage and approve work in local planning, building control and land charges. This is a software and information-systems service for the borough, with delivery in England. The requirement centres on supplying and hosting the system and supporting its use across these municipal functions.

The procurement is complete and was awarded to Idox Limited by direct award. The award date was 14 September 2026. The contract runs from 15 September 2026 to 14 September 2029, with an awarded value of £917,513. The requirement was treated as a single procurement rather than divided into separately described lots. The stated procurement route was a direct award; the process included a submission deadline of 14 September 2026. The award is recorded as active, and the contract period is three years. No separate evaluation criteria or eligibility requirements are set out in the available process details.

For suppliers competing when this borough’s requirement returns, the award demonstrates demand for an integrated case management system serving local planning, building control and land charges, including planning, management and approvals. A credible competitor would need to provide a suitable software platform alongside cloud hosting and ongoing support, with the capacity to serve several related local-authority functions. The selected supplier, Idox Limited, is identified as a large business, and the procurement was made by direct award; this indicates the buyer selected a provider through that route for this requirement, rather than running an open competition. Suppliers with relevant local-government systems experience and the ability to deliver and support the required service at borough scale would be best placed to compete for a comparable requirement.

## Notice

System used for planning, management and approvals for local planning, building control and land charges

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e1f1f7c-97b0-438b-8bf3-a8be84e7ce1d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Sep 2026 |
| Contract period | 15 Sep 2026 - 14 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £917,513 |
| Lots value | Not specified |
| Awards value | £917,513 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | The Royal Borough of Kingston upon Thames |
| Locality | KINGSTON UPON THAMES |
| Postcode area | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Idox |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Sep 2026 at 10:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e1f1f7c-97b0-438b-8bf3-a8be84e7ce1d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e1f1f7c-97b0-438b-8bf3-a8be84e7ce1d
  24th September 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa.json.