---
title: "Provision of Customer Survey"
ocid: "ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS RESOLUTION"
published: "2017-11-14"
---

# Provision of Customer Survey

Buyer: NHS RESOLUTION  
Current stage: Award  
OCID: ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d

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## Summary

NHS Resolution is seeking to enhance its engagement with scheme members through the procurement of customer survey services, a contract titled "Provision of Customer Survey". This initiative falls under the market research services category and is located in London, United Kingdom. The procurement process has reached the award stage, with a contract value of £23,565. The contract period is set to commence on 11th December 2017 and will run until 10th December 2020. The open procurement method was applied, and the tender submission deadline was on 29th September 2017.

This contract presents a significant opportunity for small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) specialising in customer experience and market research. Companies that offer innovative survey methodologies, analytics, and customer engagement strategies would be particularly well-positioned to compete for similar future tenders, as NHS Resolution aims to leverage insights gained from these services to address factors related to compensation claims and improve overall service delivery.

## Notice

NHS Resolution wish to procure for the provision of customer survey services in order to develop a 'partnership' approach with the members of our schemes by determining the causes and outcomes of compensation claims with the goal to ultimately stem the rising cost of indemnity cover.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0fb6ab6e-daca-48fe-92c1-cb431027db47 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2017 |
| Submission deadline | 29 Sep 2017 |
| Future notice date | Not specified |
| Award date | 8 Nov 2017 |
| Contract period | 11 Dec 2017 - 10 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,565 |
| Lots value | Not specified |
| Awards value | £23,565 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS RESOLUTION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL MARKET RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 14 Nov 2017 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0fb6ab6e-daca-48fe-92c1-cb431027db47

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0fb6ab6e-daca-48fe-92c1-cb431027db47
  14th November 2017 - Awarded contract notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=NOV148551
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://resolution.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d.json.