---
title: "User Experience Testing Labs and Participants"
ocid: "ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2020-04-27"
---

# User Experience Testing Labs and Participants

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7.json)

## Summary

The Student Loans Company is seeking to appoint an agency to provide user experience testing labs and recruit participants for usability research related to their digital services. This procurement, categorised under research services, concluded on 21 April 2020. The awarded contract, valued at £600,000, has a term starting from 22 April 2020 and ending on 21 April 2024. The procurement method employed was an open procedure, allowing for broad participation from interested suppliers.

This tender presents significant opportunities for growth, especially for firms specialising in user research, usability testing, and participant recruitment. Companies with the capability to deliver user experience research and manage testing sessions across various locations in the UK would be particularly well-suited to compete. Moreover, small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process highlights their suitability for inclusion in public contracts.

## Notice

The SLC is seeking to appoint an agency to recruit a range of participants to take part in regular user research and testing sessions for digital services being developed by the SLC. The research will usually be face to face usability testing, however other methods of research may feature in our plans. Additionally SLC require the agency to provide labs for the testing sessions across the UK. All sessions will be facilitated and managed by SLC staff. The requirement is for labs and recruitment of participants and only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5afc84f-2a2d-40af-addc-1bf7dafbe621 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2020 |
| Submission deadline | 21 Apr 2020 |
| Future notice date | Not specified |
| Award date | 20 Apr 2020 |
| Contract period | 21 Apr 2020 - 21 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRAGG ROSS DAWSON LTD TRADING AS CRD RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 27 Apr 2020 at 09:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f5afc84f-2a2d-40af-addc-1bf7dafbe621

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f5afc84f-2a2d-40af-addc-1bf7dafbe621
  27th April 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=489892736
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a10cb6ac-cef9-4238-b5da-9b46beb3bab7.json.