---
title: "Customer Relationship Management (CRM) Programme - Specialist Testing Supplier REQUEST FOR INFORMATION ONLY"
ocid: "ocds-b5fd17-a125088e-1f12-4385-b873-0bb0ad3449b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a125088e-1f12-4385-b873-0bb0ad3449b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a125088e-1f12-4385-b873-0bb0ad3449b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a125088e-1f12-4385-b873-0bb0ad3449b4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ENGLISH HERITAGE-PROCUREMENT"
published: "2021-08-16"
---

# Customer Relationship Management (CRM) Programme - Specialist Testing Supplier REQUEST FOR INFORMATION ONLY

Buyer: ENGLISH HERITAGE-PROCUREMENT  
Current stage: Tender  
OCID: ocds-b5fd17-a125088e-1f12-4385-b873-0bb0ad3449b4

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## Summary

The English Heritage Trust is currently conducting a Request for Information (RFI) for the Customer Relationship Management (CRM) Programme, aimed at identifying potential specialist testing suppliers. This procurement falls under the services category within the software industry and is taking place in Swindon, United Kingdom. The tender period is active, with a deadline for submissions set on 1st September 2021, and the procurement method is classified as an open procedure below threshold.

This RFI represents a valuable opportunity for software testing companies, particularly those specialising in program testing and CRM software development. Businesses looking to expand their footprint within the public sector, especially SMEs, can leverage this opportunity to showcase their capabilities and potentially influence future procurement decisions. Interested suppliers should ensure they direct their enquiries through the specified electronic tendering portal to engage effectively with the procurement team.

## Notice

To obtain information from potential specialist testing suppliers as to the feasibility, testing solutions and indicative pricing for these solutions. Please note, this document is a request for information (RFI) only, this is not a formal tender at this stage. The English Heritage Trust shall not be bound to accept any offer, proceed further with this tender process or; contract award. Supplier enquiries are to be directed to the English Heritage Trust via the correspondence function only of the electronic tendering portal - In-Tend. Additional information: Supplier enquiries are to be directed to the English Heritage Trust via the correspondence function only of the electronic tendering portal - In-Tend. Please note, this document is a request for information (RFI) only, this is not a formal tender at this stage. The English Heritage Trust shall not be bound to accept any offer, proceed further with this tender process or; contract award. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bac0ad7d-4830-43b3-a411-4bb6edb05b2d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2021 |
| Submission deadline | 1 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Sep 2021 - 10 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENGLISH HERITAGE-PROCUREMENT |
| Locality | WILTS |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 48986000 - Program testing software package
- 72212445 - Customer Relation Management software development services
- 72212984 - Program testing software development services
- 72226000 - System software acceptance testing consultancy services
- 72254000 - Software testing
- 72254100 - Systems testing services
- 72800000 - Computer audit and testing services
- 72820000 - Computer testing services

## Release History

- 16 Aug 2021 at 10:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bac0ad7d-4830-43b3-a411-4bb6edb05b2d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bac0ad7d-4830-43b3-a411-4bb6edb05b2d
  16th August 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/english-heritage/aspx/Home
  Additional information on how to apply for this contract

## Provenance

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