---
title: "GB-Leeds: CRM System"
ocid: "ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ROYAL ARMOURIES"
published: "2019-06-28"
---

# GB-Leeds: CRM System

Buyer: ROYAL ARMOURIES  
Current stage: Tender  
OCID: ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31.json)

## Summary

The Royal Armouries Museum is currently seeking to procure a comprehensive Customer Relationship Management (CRM) system through an open tender process. The contract, valued between £100,000 and £500,000, aims to facilitate a user-friendly solution that aligns with the organisation's corporate vision. Located in Leeds, within the Yorkshire and the Humber region, the tender period ends on 13th July 2019, with the contract commencing on 15th September 2019 and lasting until 14th September 2022.

This opportunity is particularly suited for small and medium enterprises (SMEs) that specialise in CRM software development services. Businesses that can deliver effective software solutions with a focus on user experience and resource efficiency may find this tender appealing. SMEs capable of navigating the open procurement method and providing tailored software packages will likely benefit from this contract, enhancing their visibility and potential for growth within the public sector.

## Notice

The Royal Armouries Museum (RA) aims to procure a user-friendly, holistic CRM service which serves the various interests of RA, does not demand disproportionate time and resources to manage, and empowers RA to pursue its corporate vision. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/551f746a-a003-46fc-ab5b-2ee7cba0ef49 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2019 |
| Submission deadline | 13 Jul 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Sep 2019 - 14 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL ARMOURIES |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS27 9PF |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Morley North |
| Westminster constituency | Leeds South West and Morley |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 28 Jun 2019 at 09:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/551f746a-a003-46fc-ab5b-2ee7cba0ef49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/551f746a-a003-46fc-ab5b-2ee7cba0ef49
  28th June 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Leeds:-CRM-System/B368S57K9V
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a12978be-3552-42c4-a0a1-0dab72480f31.json.