---
title: "Award Notice - Contact centre services"
ocid: "ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPANIES HOUSE"
published: "2026-02-27"
---

# Award Notice - Contact centre services

Buyer: COMPANIES HOUSE  
Current stage: Award  
OCID: ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1.json)

## Summary

Companies House has awarded a contract for contact centre services to Serco Limited through a selective procurement process, specifically a call-off from framework RM6181 Lot 1. The procurement, classified under administration, call centre, and customer services categories, covers services across several regions including the United Kingdom, British Overseas Territories, Channel Islands, and Europe. The award was published on 27th February 2026, and the contract is active with a total value of £23,831,000. The contract period spans from 17th July 2025 to 17th November 2028, indicating the process is at the award stage. Companies House, located in Cardiff, is the buying organisation overseeing this initiative.

This tender presents significant opportunities for large-scale businesses in the call centre and customer services industry to expand their operations and engage with a broad geographical customer base. Although small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are not deemed suitable for this specific opportunity, larger organisations can benefit from the substantial contract value and long-term engagement, fostering stability and growth. As the contact centre services are vital for effective customer interactions, businesses specialising in these fields can leverage this contract to showcase capability and enhance service offerings.

## Notice

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93aace33-505d-44ed-af5b-59c131783d98 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 9 Dec 2024 |
| Future notice date | Not specified |
| Award date | 20 Jul 2025 |
| Contract period | 16 Jul 2025 - 17 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,831,000 |
| Lots value | Not specified |
| Awards value | £23,831,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPANIES HOUSE |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 3UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Gabalfa |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75100000 - Administration services
- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 27 Feb 2026 at 18:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93aace33-505d-44ed-af5b-59c131783d98
- 8 Aug 2025 at 12:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4a7c1dcd-6ccc-4800-bb9f-e1a49811d464

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93aace33-505d-44ed-af5b-59c131783d98
  27th February 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4a7c1dcd-6ccc-4800-bb9f-e1a49811d464
  8th August 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c1cd2373-502f-49b1-bcb5-a2215f70ef11
  ORDER FORM - CH-1524 P171 Contact Centre v4 FINAL Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f55eef33-51f3-461e-957c-a98e8ba4c944
  ORDER FORM - CH-1524 P171 Contact Centre v4 FINAL Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6518dd1e-6c18-44ac-a282-0109c4c33d53
  Complete_with_Docusign_ORDER_FORM_-_CH-1524_

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1.json.