---
title: "National staff support text service"
ocid: "ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2022-09-01"
---

# National staff support text service

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e

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## Summary

The National staff support text service tender, awarded by NHS England, was successfully completed on 15th July 2022. The tender, valued at £95,000 GBP, falls under the Health services category. The contracting process was open to all businesses and operated on an open procedure (below threshold) procurement method. The contract period spans from 6th August 2022 to 6th August 2023, providing nationwide service 24/7 for health and care workers.

This awarded contract by NHS England to Mental Health Innovations presents a business growth opportunity for organisations specializing in mental health services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this provision. The tender aims to offer crisis support services to NHS staff across the country, creating a niche for mental health service providers to contribute effectively to national healthcare efforts.

## Notice

The service is provided for all health and care workers across the country. Currently over 3600 NHS staff have contacted the helpline since June 2020. On average the text service receives between 170-200 conversations a month from NHS staff. The text service will offer NHS staff the opportunity to converse with trained crisis volunteers. The requirement will be to run a 7-day service, 24 hours a day, that can operate nationally, and is able to cater to all groups and demographics.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b518dfb6-2ed8-42a3-a850-fab01a1c6741 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2022 |
| Submission deadline | 2 Jul 2022 |
| Future notice date | Not specified |
| Award date | 14 Jul 2022 |
| Contract period | 5 Aug 2022 - 6 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,000 |
| Lots value | Not specified |
| Awards value | £95,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MENTAL HEALTH INNOVATIONS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 1 Sep 2022 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b518dfb6-2ed8-42a3-a850-fab01a1c6741

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b518dfb6-2ed8-42a3-a850-fab01a1c6741
  1st September 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a3fc2af5-93ad-4c29-8460-ce938b06129d
  NHS_TERMS_AND_CONDITIONS_FOR_THE_PROVISION_OF_SERVICES__PO_VERSION_ (1) (2)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e.json.