---
title: "Employment Support for Troubled Families - North and East London Local Enterprise Partnership Area"
ocid: "ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-04-29"
---

# Employment Support for Troubled Families - North and East London Local Enterprise Partnership Area

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b

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## Summary

The Department for Work and Pensions is currently seeking to procure services related to 'Employment Support for Troubled Families' in the North and East London Local Enterprise Partnership Area. This procurement falls within the education and training services industry category. The procurement stage is at the award phase, with the contract period effective from 23rd January 2017 to 24th January 2020. The total value of the contract is approximately £5,588,147. Interested suppliers were required to express their interest by 15th July 2016, using an open procurement method in accordance with the Light Touch Regime.

This contract offers significant opportunities for businesses that specialise in providing support services for disadvantaged families or individuals who face barriers to employment, particularly those with knowledge of the North and East London job market. Small and medium enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs) would be well-positioned to compete given the focus on a holistic support approach that caters to multiple family members. Providers must demonstrate their ability to deliver tailored services through various methods, such as fixed premises and outreach, to ensure accessibility for participants.

## Notice

The aim of this Provision is to provide bespoke support to Participants who are unemployed or inactive and from troubled families who are experiencing problems such as poor school attainment, crime and domestic violence, to assist them in overcoming any barriers that are preventing them from entering and sustaining employment. Through a whole family approach and working closely with services who may already be working with the family, such as local authorities; a flexible and personalised package of support for the individual Participant(s) will enhance engagement and work readiness activity for disadvantaged individuals from families facing multiple barriers, to support them into work. Providers are expected to be able to show detailed knowledge of the North and East London local labour market and barriers that affect access to employment. There should be a clear linkage between current labour market needs and requirements and proposed solutions. The Provider is required to deliver the Provision across the entire contract area via a range of engagement methods that should include but is not limited to fixed delivery premises (on a full and/or part time basis) and outreach services to ensure that the Provision is accessible to all Participants. Additional information: The Contracting Authority intends to use an eTendering system in this procurement exercise. Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk. This is a procurement for services under the Light Touch Regime and DWP will not be bound by Public Contracts Regulations 2015 except as such Regulations are applicable to the Light Touch Regime. DWP expressly reserves the rights: (i)to use a reverse auction; (ii)to cancel this procurement at any stage; (iii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iv)to make whatever changes it may see fit to the content and structure of the tendering competition; (v)and in no circumstances will DWP be liable for any costs incurred by potential suppliers. The Provider will use the Provider Referral and Payment (PRaP) system to receive their referrals and to record claimant activity. The Provider will therefore need to have met relevant security requirements when contracts go live.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4fd585b7-d35b-4324-bfbe-b3325ab4603f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2021 |
| Submission deadline | 15 Jul 2016 |
| Future notice date | Not specified |
| Award date | 16 Dec 2016 |
| Contract period | 23 Jan 2017 - 24 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,588,147 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO GROUP |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 29 Apr 2021 at 12:48 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4fd585b7-d35b-4324-bfbe-b3325ab4603f
- 9 Oct 2020 at 08:41 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4fd585b7-d35b-4324-bfbe-b3325ab4603f
- 21 Dec 2016 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4fd585b7-d35b-4324-bfbe-b3325ab4603f
- 16 Dec 2016 at 15:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/183f9431-e6ca-4140-8be8-ee48df3cb3bd
- 16 Dec 2016 at 14:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/183f9431-e6ca-4140-8be8-ee48df3cb3bd
- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/183f9431-e6ca-4140-8be8-ee48df3cb3bd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4fd585b7-d35b-4324-bfbe-b3325ab4603f
  29th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/183f9431-e6ca-4140-8be8-ee48df3cb3bd
  16th December 2016 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/40140211-6fec-45ff-9d72-cbc4e8b5b9d9
  North & East London - Instructions to Potential Suppliers
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7c5e57c0-751c-4aee-bd5b-575030f88df1
  London North East - Specification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/00b59945-09fd-4105-8fab-af9423692e02
  Terms & Conditions - London Troubled Families
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/91c8e7ad-31d7-4294-aec6-2babc7941841
  North & East London - Instructions to Potential Suppliers
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7ab5f04e-c631-4c55-910b-fc0095f8a497
  London North East - Specification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2cf7afb-0583-4961-83d0-562de72d94b6
  Terms & Conditions - London Troubled Families
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/53f9fa0b-792e-43dd-acce-e7a9074148db
  REDACTED - Documents - Serco
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/96bc31b5-347f-484a-990c-3531a5f3a185
  REDACTED - Contract - Serco
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/28b8d6e3-1354-497a-bf58-65c6988aeeb0
  North & East London - Instructions to Potential Suppliers
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e8ef9eb2-0583-4e9b-8476-678af8b0648a
  London North East - Specification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3a117c8d-aca8-4443-8aab-72b611ccba82
  Terms & Conditions - London Troubled Families
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/304390f5-3acb-4abe-9bd2-d0a9004a0608
  North & East London - Instructions to Potential Suppliers
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7577c86c-7afb-477f-b902-5476c984fed0
  London North East - Specification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/10155b8d-4d13-482a-87a3-233d2819bfa7
  Terms & Conditions - London Troubled Families
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f1ffd3ab-24d2-48bd-9b0b-c001885eb798
  CV01 - PRaP
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e13b82f0-1cab-40a0-b230-0f53723748d5
  CV02 - Change Control
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ff0a936-3509-483f-9791-e40e144c2438
  CV03 - Interim Payments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/82b583f1-affa-46cf-9975-16da9f9deddf
  CV04 - Cost
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bf2ea05e-8507-4165-ae12-7d266cffeb37
  CV09 - Expansion
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b3da0bd0-e6bc-43c1-9649-149a05c0c261
  CV10 - Merlin
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/56253b23-ba16-4b18-8fd4-ef33d9765a4c
  CV04 - Exit

## Notice URLs

- https://dwp.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a17ab86b-adc9-11e6-9901-0019b9f3037b.json.