---
title: "ISHA-Out of Hours Call Centre"
ocid: "ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION"
published: "2021-01-19"
---

# ISHA-Out of Hours Call Centre

Buyer: ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf

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## Summary

The Islington and Shoreditch Housing Association is currently seeking tenders for the contract titled "ISHA-Out of Hours Call Centre," which involves providing Out of Hours call centre services for residential properties managed by the association. The procurement process, classified under the services industry (CPV code 79512000), is currently in the Tender stage, with the deadline for submissions set for 22nd February 2021. The contract is expected to commence on 1st July 2021, running for three years with an option for extension for up to two additional years, subject to performance reviews. The service will be delivered at locations in London, United Kingdom, and the procurement method is an open procedure.

This tender presents a significant opportunity for businesses in the call centre services sector, particularly those that are small to medium enterprises (SMEs) due to their suitability for this contract. Companies capable of providing high-quality customer service and operational flexibility will be well-positioned to compete. With the potential for contract extension based on performance, successful bidders can establish a long-term partnership with the Islington and Shoreditch Housing Association, thereby fostering business growth and expanding their market presence.

## Notice

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6ba829a-420e-42dd-a51f-97a300358060 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2021 |
| Submission deadline | 22 Feb 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2021 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | North London |
| Postcode | N4 2DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Finsbury Park |
| Westminster constituency | Islington North |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Jan 2021 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d6ba829a-420e-42dd-a51f-97a300358060

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6ba829a-420e-42dd-a51f-97a300358060
  19th January 2021 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JAN161224
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.isha.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf.json.