---
title: "Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited"
ocid: "ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2022-07-21"
---

# Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813

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## Summary

The London Borough of Waltham Forest has awarded a contract for the "Provision of Snagging and Defects Customer Care Services" for Sixty Bricks Limited, with a contract value of £75,000. This project falls under the residential property services sector and involves managing the defects and customer care process for new build residential schemes in Waltham Forest. The contract period spans from 1 August 2022 to 1 August 2023. The procurement was conducted through an open procedure, with the tender process having closed on 8 July 2022.

This tender presents growth opportunities primarily for small and medium-sized enterprises (SMEs) specialising in residential customer care services and defect management. Businesses with experience in residential construction, quality assurance, and customer relations would be particularly well-suited to bid for such contracts. The 24-hour service requirement suggests a need for providers with the capability to maintain ongoing communication and high levels of resident satisfaction throughout the contract period.

## Notice

We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements. The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88103cd1-03b7-433f-b562-cdb839c32e4a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2022 |
| Submission deadline | 8 Jul 2022 |
| Future notice date | Not specified |
| Award date | 20 Jul 2022 |
| Contract period | 31 Jul 2022 - 1 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFTER BUILD |

## CPV Codes

### Divisions

- 70 - Real estate services

### Codes

- 70331000 - Residential property services

## Release History

- 21 Jul 2022 at 09:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88103cd1-03b7-433f-b562-cdb839c32e4a
- 29 Jun 2022 at 22:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e7dbd3a3-4a7c-4a5b-9d29-a729a0782318

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/88103cd1-03b7-433f-b562-cdb839c32e4a
  21st July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e7dbd3a3-4a7c-4a5b-9d29-a729a0782318
  29th June 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

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