---
title: "Provision of Social Media Monitoring & Listening Solution"
ocid: "ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE (IPO)"
published: "2024-03-27"
---

# Provision of Social Media Monitoring & Listening Solution

Buyer: INTELLECTUAL PROPERTY OFFICE (IPO)  
Current stage: Award  
OCID: ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22.json)

## Summary

The Intellectual Property Office (IPO) has awarded a contract for the provision of a Social Media Monitoring & Listening Solution. The contract, valued at £23,260.50 GBP, was awarded to Hootsuite Inc. The tender was a direct procurement method with a single tender action. The contract period is from 1st March 2024 to 28th February 2027. The procurement stage was completed, and the closing date for the tender was 19th February 2024. The IPO, based in Newport, United Kingdom, is the buying organisation in this process.

This opportunity to provide Social Media Monitoring & Listening services could benefit businesses in the communications network and multimedia software development services category. Small and medium-sized enterprises (SMEs) are suitable for this contract. Businesses interested in providing such technology solutions to governmental organisations should consider Hootsuite Inc's success in securing this contract as a benchmark for competing in similar tenders.

## Notice

Social Media Monitoring & Listening Solution for the IPO

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/89963ea0-97f8-4458-b317-ef07be4ad08d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2024 |
| Submission deadline | 19 Feb 2024 |
| Future notice date | Not specified |
| Award date | 26 Feb 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,260 |
| Lots value | Not specified |
| Awards value | £23,260 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE (IPO) |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOOTSUITE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32412000 - Communications network
- 72212520 - Multimedia software development services

## Release History

- 27 Mar 2024 at 11:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89963ea0-97f8-4458-b317-ef07be4ad08d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/89963ea0-97f8-4458-b317-ef07be4ad08d
  27th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa558412-fff7-4a2c-b073-37da5384957c
  Intellectual Property Office_AF+Other DocuSign REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a19bf52d-c873-4a25-a9d6-6a6f46d98f22.json.