--- title: "COV - Family Hub AI digital solution" ocid: "ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COVENTRY CITY COUNCIL (COV)" published: "2023-10-04" --- # COV - Family Hub AI digital solution Buyer: COVENTRY CITY COUNCIL (COV) Current stage: Tender OCID: ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84.json) ## Summary The Coventry City Council is inviting tenders for the development of a digital solution aimed at enhancing access to information for families in Coventry. The tender, titled "COV - Family Hub AI digital solution," falls under the industry category of software package and information systems and is located in the West Midlands, United Kingdom. The procurement method is an open procedure (above threshold), with a tender period ending on November 6, 2023. The contract is scheduled to run from January 2, 2024, to March 31, 2025. This tender presents an opportunity for businesses in the software and information systems industry to provide an AI-driven digital solution that improves access to services for families. Small and medium-sized enterprises (SMEs) are well-suited to compete due to the suitability criteria specified in the tender. Interested businesses can engage with Coventry City Council through their e-procurement system, CSW-JETS, to access further documentation and express interest in the opportunity for growth and collaboration. ## Notice This requirement is to develop Coventry City Council's family hub digital offering to create a digital front door for information for families throughout the City of Coventry. This will include improving access to information provided by the Council and our partners. This will include an AI solution that will enable parents and families to find and access services online. It will also be used by professionals to signpost families to support. The aim is to provide 24/7 access to information on services. This AI function will target and promote relevant topics to users, and a Chatbot to answer common queries. The scope of the contract is for the supply of the solution which includes its implementation (including any configuration), training (if required), annual licencing, hosting, data storage and annual support and maintenance. Please see the Invitation to Tender documents for further information. Additional information: Please register via the Council's e-procurement system - CSW-JETS https://in-tendhost.co.uk/csw-jets CSW-JETS is a sub-regional e-tendering portal run by In-tend. Since February 2010, Coventry; Solihull; Warwickshire; Nuneaton and Bedworth; Rugby alongside other local district Councils have been working together as a shared procurement service. In conjunction with Solihull Community Housing, we have joined together to bring you a collaborative E-Tendering portal. CSW-JETS enables us to advertise our opportunities across all authorities through the same system. This means that there is a single point of contact for procurement in the sub-region so you only have to register once to receive notifications for all authorities. Registering on the portal will make it easier for local suppliers to find, respond to and be alerted to tender opportunities. Registration is free, and takes just a few minutes. When complete, you will be able to express interest in any of the Councils'/Authorities' opportunities when they are made available including this tender. In addition, we will be able to access your details whenever we have a requirement, and you may then be invited to tender or quote for work. Once you are registered and log in to the system you will be able to locate the tender opportunity, express interest and access the documentation. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06233ea1-e209-45db-945d-15ea22e07376 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Oct 2023 | | Submission deadline | 6 Nov 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jan 2024 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COVENTRY CITY COUNCIL (COV) | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV1 2GN | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | St Michael's | | Westminster constituency | Coventry South | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 4 Oct 2023 at 12:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/06233ea1-e209-45db-945d-15ea22e07376 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/06233ea1-e209-45db-945d-15ea22e07376 4th October 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/csw-jets ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a1a85ff0-3fa4-4b0e-8a2b-2a1c1c323b84.json.