---
title: "Next Generation of Visa (NGOV) Services - International"
ocid: "ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2019-12-06"
---

# Next Generation of Visa (NGOV) Services - International

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189.json)

## Summary

The procurement process for the contract titled "Next Generation of Visa (NGOV) Services - International" was initiated by the Home Office based in London, England. The contract is valued at £166.7 million and falls under the category of administrative services for business operations. The procurement was conducted through an open procedure, with the tender period concluding on 31st March 2014. The contract, which began on 1st April 2014, has an end date of 31st March 2021, indicating that the process is now complete and in the award stage. The services involved include the provision of visa application centres and associated processing across various regions, encompassing the UK and European territories, as well as British Overseas Territories.

This tender presents significant opportunities for businesses engaged in administrative and operational services at an international level, particularly those capable of managing large-scale operations across multiple regions. Companies specialising in the establishment and management of application processes, as well as those with expertise in visa operations, will find themselves well-suited to compete for similar contracts in the future. The open procurement method allows various businesses, including larger organisations and those with comprehensive resources, to participate and expand their market reach through pivotal government partnerships.

## Notice

Provision of Application centres and associated processing - Visa application centres regions 1 and 4 Africa and EuroMed

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2019 |
| Submission deadline | 31 Mar 2014 |
| Future notice date | Not specified |
| Award date | 26 Sep 2013 |
| Contract period | 31 Mar 2014 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £166,700,000 |
| Lots value | Not specified |
| Awards value | £166,700,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 6 Dec 2019 at 16:23 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946
- 5 Dec 2019 at 14:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946
- 8 Jul 2019 at 11:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946
  6th December 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/558c1f07-a58a-4336-99b4-8715492237a8
  Contract Terms and Conditions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd5c4782-a0c1-491a-93e1-7df4251fc942
  Schedule 1 Definitions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/38ac93c9-ca64-4e63-a11d-13d916bf1f0d
  Schedule 2 Statement of Requirements
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/25c56c1b-4942-48b6-a54b-f8ab064de109
  Schedule 2 SOR Service Pack 11
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1853997f-ae9e-4884-aa55-19d5a83a6f4d
  Schedule 3 Supplier Solution
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/629a9e14-9271-44a4-9fe2-4d7fe97ff017
  Schedule 4 Security
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fbf182da-70d7-4a3b-a2df-37fff20514d9
  Schedule 4 Security annex 4-3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/396d171b-b36d-4494-8b98-8841568a945b
  Schedule 5 Transition
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fe75dff7-0604-48dd-b361-27a2968352a2
  Schedule 5 Transition Annex 5-3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f35d8e8-1559-4540-9196-ad42dff4dba9
  Schedule 6 Pricing, Payment and Invoicing
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff5834ba-7957-4091-9e45-db846bad3491
  Schedule 7 Service Levels and Service Credits
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/565ea415-0f97-4a44-824e-06ab6d95ea1d
  Schedule 8 Governance and Contract management
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/93bf4da2-b128-4ef5-b6b2-62bba05017dd
  Schedule 9 Exit Management
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b73cb6f-5cc4-4653-9270-5099deeb71e1
  Schedule 10 Change Control
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/61f69091-adae-47f1-8ba2-8c07f0b014f9
  Schedule 11 Personnel
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8cb95479-e4c5-4b99-94ee-32d3f0fae985
  Schedule 12 Subcontractors
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4b1d14c-7326-4f0c-be11-37370b8e267b
  Schedule 13 Facilities
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1386782a-f878-4ad3-8569-0a975b256277
  Schedule 14 Management Systems and Reporting
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b5c9a6d1-142d-4a2d-9ec9-fd8b5070968c
  Schedule 15 Audit Access
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/faf4ce2a-2dee-4234-bf34-dbe723fbf21c
  Schedule 16 Sustainability
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a455fc48-397b-4e96-a8b5-8ec5cc1a051b
  Schedule 17 Insurance
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a05107d-6554-4819-81e1-ab4dbcca2111
  Schedule 18 Parent Company Guarantee
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2291356b-8ac5-4334-b06b-09df53f77dc4
  Schedule 19 Financial Distress
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/96353847-f547-4e66-8536-72c662873d70
  Schedule 20 Continuous Improvement
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eb5f71e5-b521-444a-83cf-f16b7b37a3a5
  Schedule 21 BCDR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0525ffa1-1d8d-41a4-b621-afd088ee964a
  Schedule 22 Commercially Sensitive Information
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a73d2870-1f8c-4ad9-9107-f7a016e9fda1
  Schedule 23 User Pays Services
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd695ee3-b537-443f-828f-ef267af5b3a5
  Schedule 6 Pricing, Payment and Invoicing

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189.json.