---
title: "Contact Centre Telephony Service - TERMINATED"
ocid: "ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HALTON BOROUGH COUNCIL"
published: "2025-02-18"
---

# Contact Centre Telephony Service - TERMINATED

Buyer: HALTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda.json)

## Summary

Halton Borough Council has embarked on a procurement process for a Contact Centre Telephony Service under a Call-Off Agreement from G-Cloud 13. The contract, which falls under the IT services industry category (consulting, software development, Internet, and support), was initially awarded on 7th November 2024 and was set to end on 18th February 2025. The procurement utilized a selective method, specifically a call-off from a framework agreement, and the tender valued at GBP 326,939.80, targeted the North West region of the United Kingdom. Key dates included the tender period ending on 1st November 2024 and the contract period beginning on 8th November 2024. Unfortunately, the agreement was terminated on 18th February 2025.

This procurement opportunity, though terminated, highlights the potential for businesses specializing in IT services, particularly those offering Contact Centre as a Service (CCaaS), to engage in public sector contracts. Such opportunities are well-suited for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs), offering a pathway for expanding market presence and securing significant contracts. Future tenders of this nature by organisations like Halton Borough Council could provide substantial growth opportunities for businesses in the technology sector.

## Notice

Call-Off Agreement from G-Cloud 13 Platform Service ID - 312979246203545 Provision of a CCaaS - Contact Centre as a Service Contract/Call-Off Agreement Terminated as of 18/02/2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/291e9773-3aca-4814-802a-7b38f2807519 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2025 |
| Submission deadline | 1 Nov 2024 |
| Future notice date | Not specified |
| Award date | 7 Nov 2024 |
| Contract period | 8 Nov 2024 - 18 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £326,939 |
| Lots value | Not specified |
| Awards value | £326,939 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HALTON BOROUGH COUNCIL |
| Locality | WIDNES |
| Post town | Warrington |
| Postcode | WA8 7QF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Central & West Bank |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Feb 2025 at 15:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/291e9773-3aca-4814-802a-7b38f2807519
- 8 Nov 2024 at 12:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/291e9773-3aca-4814-802a-7b38f2807519

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/291e9773-3aca-4814-802a-7b38f2807519
  18th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda.json.