---
title: "Customer Experience Research"
ocid: "ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VALUATION OFFICE AGENCY"
published: "2022-05-25"
---

# Customer Experience Research

Buyer: VALUATION OFFICE AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376.json)

## Summary

The Valuation Office Agency is seeking suppliers for a contract titled "Customer Experience Research," aimed at understanding customers' interactions with the agency. This contract falls under the industry category of research and development services, and it has an estimated value of £112,420. The procurement method is selective, being a call-off from an existing framework agreement. The tender period concluded on 28 April 2022, with the contract awarded on 11 May 2022. The contract is set to run from 16 May 2022 to 16 May 2023, and the work will be delivered within the United Kingdom.

This opportunity can significantly benefit businesses focused on research and consultancy services, particularly those experienced in customer experience studies. As the procurement is aimed at exploring customer perspectives, firms that specialise in qualitative and quantitative research methodologies will find themselves well-positioned to compete. The involvement of a large-scale supplier, such as BMG Research Ltd, indicates the potential for partnerships or subcontracting opportunities that smaller or mid-sized firms may pursue to enhance their service offerings and capabilities in this sector.

## Notice

Research to explore and understand customers' experiences of interacting with the VOA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ffdcb9b3-5f39-49f9-bb7a-e218a571458b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2022 |
| Submission deadline | 28 Apr 2022 |
| Future notice date | Not specified |
| Award date | 10 May 2022 |
| Contract period | 15 May 2022 - 16 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £112,420 |
| Lots value | Not specified |
| Awards value | £112,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VALUATION OFFICE AGENCY |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1D 5DA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 25 May 2022 at 15:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ffdcb9b3-5f39-49f9-bb7a-e218a571458b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ffdcb9b3-5f39-49f9-bb7a-e218a571458b
  25th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2afbd622-61d5-4948-9a1e-1b9139e479ba

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376.json.