---
title: "Omni-Channel Customer Contact Platform"
ocid: "ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Bracknell Forest Borough Council"
published: "2026-10-05"
---

# Omni-Channel Customer Contact Platform

Buyer: Bracknell Forest Borough Council  
Current stage: Award  
OCID: ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217

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## Summary

Bracknell Forest Borough Council is procuring an omni-channel customer contact platform: the Liberty Converse CXI product supplied by Netcall. The requirement is for software that supports customer contact across multiple channels. The procurement is categorised as goods and falls within software packages and information systems (CPV 48000000). Delivery is in England; the buying council is based in Bracknell. The platform is intended to provide the council’s customer contact capability through a single omni-channel product.

The procurement is complete and has been awarded to Netcall Technology Limited through a direct award under the NHS SBS10521 framework, Lot 1. The award was made on 29 September 2026, following a submission deadline of 28 September 2026. The award value is £383,290. The contract period runs from 4 October 2026 to 4 October 2029. The procurement is recorded as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The recorded evaluation basis is the direct award route; no separate award criteria are stated. The selected product is Liberty Converse CXI.

This award demonstrates demand from Bracknell Forest Borough Council for an omni-channel customer contact platform, specifically a product that supports customer communications across channels. A credible competitor for a future requirement would need to offer a comparable platform and demonstrate its fit for a local authority’s customer contact operations. The selected supplier, Netcall Technology Limited, is an SME, showing that this contract was delivered by a smaller supplier. The route used was a direct award through the NHS SBS10521 framework, so a supplier seeking similar council work would benefit from the relevant framework access as well as a suitable product. The requirement points to opportunities for software providers with public-sector customer contact experience and the capacity to implement and support an integrated contact platform.

## Notice

Omni-Channel Customer Contact Platform contract to be awarded via Direct Award using NHS SBS10521 Lot 1 Product Liberty Converse CXI Supplier Netcall

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c34aa5ee-9432-462f-b467-90ff849ff2e8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Sep 2026 |
| Contract period | 4 Oct 2026 - 4 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £383,290 |
| Lots value | Not specified |
| Awards value | £383,290 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bracknell Forest Borough Council |
| Locality | BRACKNELL |
| Postcode area | Reading |
| Postcode | RG12 1JD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Bracknell Forest |
| Electoral ward | Town Centre & The Parks |
| Westminster constituency | Bracknell |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Netcall Technology Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Oct 2026 at 15:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c34aa5ee-9432-462f-b467-90ff849ff2e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c34aa5ee-9432-462f-b467-90ff849ff2e8
  5th October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.bracknell-forest.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217.json.