--- title: "Application & Enrolment BPO Service Agreement" ocid: "ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407.json" source: "Contracts Finder" current_stage: "Award" buyer: "HOME OFFICE" published: "2022-02-03" --- # Application & Enrolment BPO Service Agreement Buyer: HOME OFFICE Current stage: Award OCID: ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407.json) ## Summary The Home Office is seeking suppliers for the "Application & Enrolment BPO Service Agreement" aimed at providing passport application services. This procurement falls under the IT services category and has been valued at £102,401,737. The contracting process has reached the award stage, with the contract period running from 22 October 2010 to 30 April 2022. The procurement was conducted through a selective method, specifically a call-off from a framework agreement, with delivery addresses covering the UK and several overseas territories. This tender presents significant opportunities for businesses, particularly those in the IT services sector, consulting, software development, and related support services. Companies equipped with the necessary experience and capabilities in large-scale business process outsourcing (BPO) are encouraged to consider involvement, especially those already adept in public sector contracts. Engaging in such high-value contracts can enhance a business's profile and contribute to growth within the competitive landscape of public procurement. ## Notice BPO Contract for Provision of Passport Application Services ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/daf81587-bacb-4b48-b5d3-81d1524c8834 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Feb 2022 | | Submission deadline | 27 May 2009 | | Future notice date | Not specified | | Award date | 27 May 2009 | | Contract period | 21 Oct 2010 - 30 Apr 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £102,401,737 | | Lots value | Not specified | | Awards value | £102,401,737 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SOPRA STERIA | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 3 Feb 2022 at 16:26 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/daf81587-bacb-4b48-b5d3-81d1524c8834 - 3 Feb 2022 at 16:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/29272bf5-01cd-407d-89fe-f8499cb4de4e - 3 Feb 2022 at 15:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b25c301a-3c7f-4a18-8230-e6f45cb07c6d - 3 Dec 2021 at 10:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d734be2-1303-45f8-be5e-d07d391e8d1d - 3 Dec 2021 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/506b1363-63b8-438b-977c-306572ef5f94 - 15 Mar 2019 at 13:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96d4be2c-80e1-4e42-b16d-9c5f65a491ac ## Documents - https://www.contractsfinder.service.gov.uk/Notice/daf81587-bacb-4b48-b5d3-81d1524c8834 3rd February 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/29272bf5-01cd-407d-89fe-f8499cb4de4e 3rd February 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/b25c301a-3c7f-4a18-8230-e6f45cb07c6d 3rd February 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/1d734be2-1303-45f8-be5e-d07d391e8d1d 3rd December 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/506b1363-63b8-438b-977c-306572ef5f94 3rd December 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/96d4be2c-80e1-4e42-b16d-9c5f65a491ac 15th March 2019 - Awarded contract notice on Contracts Finder - https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001Hwb3/U89ucc9wGSD0frS.ZOvtl.bCwXbxw7ifbturZrhu4ZU Redacted Contract - https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001R4Bb/ZyDp0a82NyUFFkMmRcRcp39rK1w7HABVQmAnLdFLrZM BPO Redacted Contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a1f66ef1-ce25-4c81-a53e-c4e5d1708407.json.