---
title: "GB-Middlesbrough: Customer Experience (CX) Review and Strategy Development"
ocid: "ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TEESSIDE UNIVERSITY"
published: "2024-01-08"
---

# GB-Middlesbrough: Customer Experience (CX) Review and Strategy Development

Buyer: TEESSIDE UNIVERSITY  
Current stage: Tender  
OCID: ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3.json)

## Summary

Teesside University is looking to procure a specialist consultant/agency to develop a Customer Experience Strategy. The tender ID is BIP833641625, with a contract value of £500,000 and a tender deadline of 29th January 2024. The services fall under the Business and management consultancy services category. The contract period is set to start on 25th February 2024 and end on 24th February 2027.

This tender opportunity presents a chance for small or medium enterprises (SMEs) to contribute to Teesside University's Customer Experience Strategy. Businesses in the consultancy services industry, especially those with expertise in customer experience development, would be well-suited to compete. As the procurement method is an open procedure, interested parties have the opportunity to showcase their capabilities in this field and potentially secure a significant contract.

## Notice

Teesside University (TU) wish to procure a specialist CX consultant / agency to support the development of a TU Group Customer Experience Strategy - the work has been split into the delivery of the following two objectives: 1.To develop a clear understanding of TU Group's current position with regards Customer Experience. 2.To develop a TU Group overarching Customer Experience (CX) Strategy Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f4974f0d-f174-477c-aea6-fb46a52871a2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2024 |
| Submission deadline | 29 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 25 Feb 2024 - 24 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEESSIDE UNIVERSITY |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS1 3BA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Central |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 8 Jan 2024 at 14:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f4974f0d-f174-477c-aea6-fb46a52871a2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f4974f0d-f174-477c-aea6-fb46a52871a2
  8th January 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Middlesbrough:-Customer-Experience-(CX)-Review-and-Strategy-Development/MS6J2JE58B
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3.json.