---
title: "Understanding Acas Helpline Caller Behaviour"
ocid: "ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2025-12-22"
---

# Understanding Acas Helpline Caller Behaviour

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35.json)

## Summary

The public procurement process for the provision titled "Understanding Acas Helpline Caller Behaviour" has been completed by UK Shared Business Services Limited, located in Swindon, England. This contract falls under the "Research consultancy services" category and involves regions within England, Scotland, and Wales. The procurement process utilized a selective method through a call-off from a dynamic purchasing system, and it went through the Award stage with a contract start date of 17th December 2025, running until 31st March 2026. The total contract value is £68,381.25, and key deadlines included the tender period ending on 27th November 2025.

This tender creates significant opportunities for businesses in the research consultancy sector, particularly those that are small to medium-sized enterprises (SMEs). With the focus on understanding caller behaviour concerning the Acas helpline, companies specialising in behavioural insights and consultancy services are well-suited to compete in such procurement processes. The procurement method and scope, covering regions across the United Kingdom, offer valuable business growth prospects for firms looking to expand their market reach and participate in government contracts.

## Notice

****This is an Award Notice, Not a Call for Competition**** Requirement was sourced against a further competition against Crown Commercial Services RM6126 Research and Insights DPS to provide The Advisory, Conciliation and Arbitration Service (Acas) the Provision of Understanding Acas Caller Behaviour

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7e5fea0-a60b-4a3f-a47e-81146d6b22e0 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2025 |
| Submission deadline | 27 Nov 2025 |
| Future notice date | Not specified |
| Award date | 19 Dec 2025 |
| Contract period | 17 Dec 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,381 |
| Lots value | Not specified |
| Awards value | £68,381 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEHAVIOURAL INSIGHTS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 22 Dec 2025 at 13:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7e5fea0-a60b-4a3f-a47e-81146d6b22e0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7e5fea0-a60b-4a3f-a47e-81146d6b22e0
  22nd December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35.json.