---
title: "Wakefield Council Contact Centre Telephony Solution"
ocid: "ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WAKEFIELD COUNCIL"
published: "2025-11-26"
---

# Wakefield Council Contact Centre Telephony Solution

Buyer: WAKEFIELD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5

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## Summary

The procurement process, organised by Wakefield Council, involves the provision of a new telephony solution for their contact centre, aiming to enhance communication across departments and improve customer service. This contract falls under the telecommunications equipment and supplies industry, with additional focuses on contact management software and installation services of telephony and telegraphy equipment. This selective procurement method, initiated as a call-off from a framework agreement, has reached the award stage. Notably, the contract was awarded to WCL UK Ltd t/a Everything ICT for an amount of £709,010. The contract will be executed within Yorkshire and the Humber, UK, from 6th April 2026 to 5th April 2029.

This tender presents significant opportunities for businesses specialising in telecommunications and IT solutions, specifically those with expertise in contact management and telephony installations. The project underlines Wakefield Council's commitment to leveraging technology for efficient operations, making it a lucrative chance for an established provider in the ICT sector to showcase their capabilities. Although this particular procurement did not prioritise SMEs or VCSEs, the substantial contract value and the involvement of a large supplier like WCL UK Ltd highlight the potential for significant business growth through similar public sector collaborations.

## Notice

This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2025 |
| Submission deadline | 5 Nov 2025 |
| Future notice date | Not specified |
| Award date | 5 Nov 2025 |
| Contract period | 5 Apr 2026 - 5 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £709,010 |
| Lots value | Not specified |
| Awards value | £709,010 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WAKEFIELD COUNCIL |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WCL UK LTD T/A EVERYTHING ICT |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 51 - Installation services (except software)

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48333000 - Contact management software package
- 51340000 - Installation services of line telephony equipment
- 51350000 - Installation services of line telegraphy equipment

## Release History

- 26 Nov 2025 at 11:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed
  26th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5.json.