---
title: "Provision of Call Centre Software"
ocid: "ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2023-06-21"
---

# Provision of Call Centre Software

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77.json)

## Summary

The Intellectual Property Office has awarded a contract for the provision of Call Centre Software. The contract, valued at £24,674.40 GBP, was awarded to 8X8 UK LIMITED. The procurement method used was selective, with a contract period starting on May 16, 2023, and ending on May 15, 2024. The tender process concluded on May 1, 2023, and the contract was awarded on June 16, 2023. The Intellectual Property Office located in Newport, United Kingdom, initiated this tender process.

This contract for Call Centre Software could create business growth opportunities for companies specialising in IT software packages. Businesses that are part of the SME category are well-suited to compete for this opportunity. The contract is part of a call-off from a framework agreement, providing a chance for businesses to showcase their capabilities in providing such software solutions. The successful bidder, 8X8 UK LIMITED, demonstrates the potential for companies in the industry to secure contracts with the Intellectual Property Office.

## Notice

Call centre software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9db4c060-9554-4507-8845-5c071df9d174 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2023 |
| Submission deadline | 1 May 2023 |
| Future notice date | Not specified |
| Award date | 15 Jun 2023 |
| Contract period | 15 May 2023 - 15 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,674 |
| Lots value | Not specified |
| Awards value | £24,674 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 21 Jun 2023 at 09:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9db4c060-9554-4507-8845-5c071df9d174

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9db4c060-9554-4507-8845-5c071df9d174
  21st June 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77.json.