---
title: "End-to-End Claims Handling Service"
ocid: "ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FSCS"
published: "2018-05-24"
---

# End-to-End Claims Handling Service

Buyer: FSCS  
Current stage: Award  
OCID: ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc.json)

## Summary

The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic partner to provide an End-to-End Claims Handling Service. This procurement is classified under financial and insurance services and is located in London, England. The contract, valued at £68,100,000, is designed to enhance customer experience through improved outsourcing arrangements. The contract period is set to commence on 2nd July 2018 and conclude on 1st April 2023, following a tender period that ended on 18th December 2017. The process has now reached the award stage, with the contract awarded to Capita Business Services Limited on 17th January 2018.

This tender opens significant opportunities for businesses in the financial services sector, particularly for those specialising in claims handling and service management. Companies that can demonstrate the capability to manage complex service delivery and support services across various jurisdictions, including the UK and other territories, would be well-suited to compete or collaborate on such projects. The emphasis on developing strategic partnerships indicates that businesses that align with FSCS’s operational strategy to enhance customer value may find fruitful avenues for growth.

## Notice

The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service). The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value. The Strategic Partner will be responsible for: - Service Management Services - Support Services - Deposit Services - Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: - Insurance Provision Services; - Identification and Verification Tool; - Portfolio Management Tool - Physical Storage - Default Investigation Services - Thematic Issues Resolution The full description can be obtained from the OJEU contract award notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7bbbc22c-118b-4a0a-aa5e-7e7739466d1e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2018 |
| Submission deadline | 18 Dec 2017 |
| Future notice date | Not specified |
| Award date | 17 Jan 2018 |
| Contract period | 1 Jul 2018 - 1 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,100,000 |
| Lots value | Not specified |
| Awards value | £68,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FSCS |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 24 May 2018 at 08:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7bbbc22c-118b-4a0a-aa5e-7e7739466d1e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7bbbc22c-118b-4a0a-aa5e-7e7739466d1e
  24th May 2018 - Awarded contract notice on Contracts Finder
- http://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:221710-2018:TEXT:EN:HTML
  The link below is to the OJEU contract award notice

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc.json.