---
title: "Applicant, Student and Alumni CRM Project - 2020"
ocid: "ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "UNIVERSITY OF HERTFORDSHIRE"
published: "2020-02-12"
---

# Applicant, Student and Alumni CRM Project - 2020

Buyer: UNIVERSITY OF HERTFORDSHIRE  
Current stage: Tender  
OCID: ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82

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## Summary

The University of Hertfordshire is initiating a procurement process for the "Applicant, Student and Alumni CRM Project - 2020". This project involves the supply and implementation of a new multi-channel Contact Centre and a Customer Relationship Management (CRM) system, split into two distinct lots. The procurement, classified under the goods category particularly focusing on Customer Relation Management software, is currently in the Tender stage. Interested parties must submit their bids by the deadline of 13 March 2020, while the contract is anticipated to commence on 1 September 2020 and conclude on 1 September 2023. The tender method being employed is an open procedure, allowing multiple vendors to submit proposals.

This tender presents significant opportunities for businesses seeking to expand within the public sector, particularly for firms specialising in software development and CRM solutions. Businesses that focus on customer service technology, administrative software, and related support services would be particularly well-suited to compete for this contract. The involvement of small and medium enterprises (SMEs) is encouraged, and companies with a proven track record in delivering comprehensive CRM systems will find this opportunity aligns well with their expertise.

## Notice

The supply and implementation of a new Contact Centre and Student Customer Relationship Management (CRM) system for the University of Hertfordshire. There are two lots and tenderers may bid for either or both lots. Lot 1: Multi-Channel Contact Centre Lot 2: Customer Relationship Management (CRM) System It is anticipated that the Multi-Channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources. Please express interest and download the tender documents for full information. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2020 |
| Submission deadline | 13 Mar 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2020 - 1 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF HERTFORDSHIRE |
| Locality | HERTFORDSHIRE |
| Post town | St Albans |
| Postcode | AL10 9AB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Hatfield South West |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48219300 - Administration software package
- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 12 Feb 2020 at 15:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e
  12th February 2020 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/universityofhertfordshire/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.herts.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82.json.