---
title: "Modern Communications"
ocid: "ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON & QUADRANT HOUSING TRUST"
published: "2019-06-07"
---

# Modern Communications

Buyer: LONDON & QUADRANT HOUSING TRUST  
Current stage: Award  
OCID: ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f

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## Summary

The London & Quadrant Housing Trust has announced a procurement process for the "Modern Communications" service, aimed at enhancing customer and colleague communications through a cloud-based solution. This procurement falls under the telecommunications services industry and encompasses a contract value of £1,490,381.35. The call for tenders has closed as of 26th February 2019, with the contract period set to commence from 23rd April 2019 and continue until 22nd July 2022. The procurement method employed for this contract was selective, based on a call-off from a framework agreement.

This tender represents a significant opportunity for businesses that specialize in telecommunications solutions and software integration consultancy services. Companies capable of providing innovative cloud-based communication platforms and those experienced in delivering integrated services across various communication channels would find this procurement particularly relevant. As the buying organisation focuses on transforming customer interactions and improving service responsiveness, it offers potential suppliers the chance to demonstrate their capabilities and contribute to the organisation's strategic objectives.

## Notice

Provision of a Modern Communications Service will deliver a suite of services designed to: * Transform customer communications (contact centre solution). * Transform colleague communications (enterprise communications). * Service support and contract management. The Modern Communications Service will be a cloud based solution that enables L&Q to fully utilise all reasonable channels of communication (including but not limited to telephony, chat, SMS, social media platforms, dynamic webforms). Expected benefits include: * Realtime communication with location independence * Enterprise voice capabilities for the existing L&Q instance of MS Teams * Faster response times to customers * Less repeat information (from customers) * 100% availability of customer contact information (e.g. last contact time & date) * Shift to more proactive contact with customers * Ability to review how customers feel about L&Q, and why (as the solution is integrated with the D365 CRM solution and enables L&Q to use MS cognitive services and Power BI for real time reporting) The new Modern Communications Platform will be cloud based and enable L&Q Group to bring together contact from all channels (telephony, SMS, social media platforms, webchat, skype, dynamic webforms) in a modern, seamless way. The customer should never have to repeat themselves and L&Q should be able to respond quickly, shift to more proactive contact, always know the last time the customer contacted, why and how they feel about L&Q (as the solution is integrated with the D365 CRM solution and enables us to use MS cognitive services and Power BI to have real time reporting)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2019 |
| Submission deadline | 26 Feb 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 22 Apr 2019 - 22 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,490,381 |
| Lots value | Not specified |
| Awards value | £1,490,381 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON & QUADRANT HOUSING TRUST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 4PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CENTIANT INTL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32412100 - Telecommunications network
- 32522000 - Telecommunications equipment
- 50332000 - Telecommunications-infrastructure maintenance services
- 64210000 - Telephone and data transmission services
- 72227000 - Software integration consultancy services

## Release History

- 7 Jun 2019 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1
  7th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f.json.