---
title: "Primary Care Web Tool: Enquiry Management Service"
ocid: "ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS COMMISSIONING BOARD"
published: "2017-01-18"
---

# Primary Care Web Tool: Enquiry Management Service

Buyer: NHS COMMISSIONING BOARD  
Current stage: Award  
OCID: ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933)  
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## Summary

The NHS Commissioning Board is seeking suppliers for the "Primary Care Web Tool: Enquiry Management Service" contract, which focuses on managing FAQs and communications for the NHS Primary Care Website. The procurement is complete, having an award value of £163,317. This procurement falls under the IT services industry (CPV code: 72000000) and took place in London. The contract period runs from 18th October 2016 to 17th April 2018, following a tender period that ended on 5th August 2016.

This contract presents an opportunity for businesses engaged in IT consulting, software development, and digital support services to expand their operations in the public health sector. Companies that can offer innovative solutions for managing website enquiries and communications would be particularly well-suited to compete for similar future tenders in the NHS, which often seeks to enhance public engagement and streamline information dissemination.

## Notice

To award a supplier to continue delivering the existing Enquiry Management Service for the NHS Primary Care Website. The requirement for this contract is to primarily manage the Frequently Asked Questions (FAQs) response process as well as issuing communications and data collection reminder messages to the relevant users.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/452704cd-cdd8-49aa-9b5a-e271fa32cc57 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2017 |
| Submission deadline | 5 Aug 2016 |
| Future notice date | Not specified |
| Award date | 4 Oct 2016 |
| Contract period | 17 Oct 2016 - 17 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £163,317 |
| Lots value | Not specified |
| Awards value | £163,317 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS COMMISSIONING BOARD |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6LH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Jan 2017 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/452704cd-cdd8-49aa-9b5a-e271fa32cc57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/452704cd-cdd8-49aa-9b5a-e271fa32cc57
  18th January 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a2fb47ae-21b8-4a2e-bb5f-28abd662e933.json.