---
title: "CITB Voice of the Customer Platform and Support Services"
ocid: "ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2024-11-15"
---

# CITB Voice of the Customer Platform and Support Services

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Award  
OCID: ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91.json)

## Summary

The Construction Industry Training Board (CITB) has completed an open procurement process for the CITB Voice of the Customer Platform and Support Services. This tender, classified under IT services (CPV code 72000000), sought to establish a platform for collecting and managing customer feedback to enhance the lifetime value of CITB services. The procurement covers various regions including the United Kingdom, Europe, Channel Islands, Isle of Man, British Overseas Territories, and the Rest of the World. With a contract value of £348,650, the contract period is set from 4th November 2024 to 3rd November 2028.

This tender offers substantial business growth opportunities, particularly for large enterprises specialising in IT consulting, software development, and support services. The awarded contract to Qualtrics Ireland Limited, a large-scale supplier, demonstrates the competitive advantage for well-established companies in providing end-to-end IT solutions without the need for third-party applications. The involvement in such a significant project with CITB allows businesses to expand their client portfolio and establish credibility within the public sector.

## Notice

CITB have a requirement for a 'Voice of the Customer' (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e23ed4fb-63ba-40ce-9bcd-2cb420eda47c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2024 |
| Submission deadline | 21 Oct 2024 |
| Future notice date | Not specified |
| Award date | 21 Oct 2024 |
| Contract period | 4 Nov 2024 - 3 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £348,650 |
| Lots value | Not specified |
| Awards value | £348,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE31 6RH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | Bircham with Rudhams |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS IRELAND |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Nov 2024 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e23ed4fb-63ba-40ce-9bcd-2cb420eda47c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e23ed4fb-63ba-40ce-9bcd-2cb420eda47c
  15th November 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=903079599
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91.json.