---
title: "Real Time Satisfaction Surveys"
ocid: "ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON & QUADRANT HOUSING TRUST"
published: "2019-07-29"
---

# Real Time Satisfaction Surveys

Buyer: LONDON & QUADRANT HOUSING TRUST  
Current stage: Award  
OCID: ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609

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## Summary

The procurement process involves the London & Quadrant Housing Trust seeking market research services through a tender entitled "Real Time Satisfaction Surveys." This initiative, completed on 29th July 2019, aims to gather real-time feedback from customers regarding services provided by L&Q. The procurement, conducted via a closed invitational method, had a contract value of £31,169.97 and covered various locations, including the United Kingdom and British Overseas Territories. The contract period runs from 3rd September 2019 to 31st March 2020, following the tender period that concluded on 28th May 2019.

This tender offers significant opportunities for small and medium-sized enterprises (SMEs) specialising in market research and customer feedback systems. Businesses capable of delivering real-time feedback solutions, such as interactive voice response (IVR) systems and online survey tools, will find valuable prospects in competing for similar contracts. The focus on customer satisfaction within housing services presents an ideal avenue for growth for firms looking to expand their client base and enhance their service offerings in the public sector.

## Notice

L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: * Customer Service Centre Satisfaction Survey (IVR) * Initial Complaint Satisfaction Survey 1 (IVR) * Follow Up Complaint Satisfaction Survey 2 (IVR) * PRS/IMR/LLR Moving In Satisfaction Survey (email) * PRS/IMR/LLR Exit Satisfaction Survey (email) * Aftercare Satisfaction Survey (IVR & email) * Social Media Response Satisfaction Survey (email) Please see the procurement documentation for further details of the requirement and the process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Closed invitational procurement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2019 |
| Submission deadline | 28 May 2019 |
| Future notice date | Not specified |
| Award date | 28 Jul 2019 |
| Contract period | 2 Sep 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,169 |
| Lots value | Not specified |
| Awards value | £31,169 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON & QUADRANT HOUSING TRUST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 4PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 29 Jul 2019 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84
  29th July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609.json.