---
title: "Provision of Market Research Services for Home Office Customer Services"
ocid: "ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2024-02-15"
---

# Provision of Market Research Services for Home Office Customer Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c

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## Summary

The Crown Commercial Service has awarded a contract for the provision of Market Research Services for Home Office Customer Services. The procurement process, which was completed, followed an Open Procedure method. The contract value is £646,400 in GBP. The contract period spans from March 1, 2024, to February 28, 2026.

This tender presents an opportunity for businesses that specialize in market research services to grow their portfolios. Companies in the research and insights industry sector, with experience in providing qualitative and quantitative insights into customer journeys, would be well-suited to compete for this contract. The successful contractor, Walnut Unlimited Ltd, benefits from the contract award and can showcase their expertise in enhancing customer experiences.

## Notice

RM6126 Research and Insights The provision of both qualitative and quantitative insight into customer journeys to gain an in-depth understanding, enable continual tracking, and improvement of the customers experience, at touchpoints along their journey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66d8021a-8a3f-4132-938c-d9a4433fdbce |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Open Procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2024 |
| Submission deadline | 23 Nov 2023 |
| Future notice date | Not specified |
| Award date | 1 Feb 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £646,400 |
| Lots value | Not specified |
| Awards value | £646,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WALNUT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 15 Feb 2024 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/66d8021a-8a3f-4132-938c-d9a4433fdbce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/66d8021a-8a3f-4132-938c-d9a4433fdbce
  15th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3572a02-3cd2-4f2f-b357-6ca266ff6558

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c.json.