--- title: "Managed IT Support Services" ocid: "ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HARTLEPOOL BOROUGH COUNCIL" published: "2022-07-25" --- # Managed IT Support Services Buyer: HARTLEPOOL BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a.json) ## Summary The Hartlepool Borough Council is undertaking a procurement process for "Managed IT Support Services" as part of its commitment to enhance its ICT strategy for improved service delivery to its 93,000 residents. This procurement is in the Restricted Process stage, aiming to select a single supplier for a maximum of six years, starting from January 1, 2023. The tender period will conclude on August 19, 2022, at 5:00 pm, with proposals submitted via the NEPO Portal. The industry category primarily encompasses computer equipment and supplies, IT services, and software package solutions. This tender presents significant growth opportunities for businesses specialising in IT services, especially those focused on managed ICT solutions, application support, and data management. Companies with expertise in service integration, end-user computing, and project management, particularly those capable of supporting mobile and flexible working environments, would be ideally positioned to compete. By partnering with Hartlepool Borough Council, successful bidders can not only secure a long-term contract but also play a key role in shaping the digital landscape of public services in the region. ## Notice Hartlepool Borough Council are conducting a procurement for the provision of full scope ICT managed services via Restricted Process to replace an existing arrangement that expires in September 2023. Through this selection phase and a subsequent ITT phase, the Council will identify a single supplier to provide full scope ICT managed services for a maximum of 6 years (4+1+1) with effect from September 2023. Hartlepool Borough Council employs approximately 2,000 staff to deliver public services to a population of over 93,000 residents and has set out its ICT strategy that outlines how, over the coming years, the Council will improve services for its residents and employees by positioning ICT (and digital) as a business enabler. The Council is excited about working with providers who can help shape and deliver the Council's ambitions. A high-level service specification is available for reference (Document 3), however, the scope of the procurement can be summarised as: Service Integration and Service Management * Full ICT support and integration services across multiple service components including operational management of Council-owned 3rd party contracts; continual service improvement and user-centric ways of working; asset, licence and configuration management; using owned instance of ITSM toolset End User Computing * Provision of support and enabling services to allow end users to work 'any time' and 'anywhere'. Includes support of physical devices (laptops, desktops & corporate tablets) and installed software, remote take-over Service Desk * UK based single point of contact for end users; Provides self-help and multi-channel contact; Targets first contact resolution; passes user records on to other resolver groups; provision and deployment of applicable ITSM toolset Hosting and Data Centre Services * Manage existing hosting environment in 3rd party data centre facility; expertise on design and migration to future cloud-based alternative; manage full life cycle of supported services; DR/BC provision Network Services * Office WiFi & LAN; Inter-site connections; Dark fibre link, Outbound connectivity (internet, PSN); Network services (DNS, DHCP, WiFi Certs, Firewall, Monitoring); SIP trunking and session controller management Application Support and Development * Facilitate and coordinate application maintenance services and provision of lifecycle management of the application estate against an application strategy Procurement - Hardware / Software * Single point of contact for the procurement of all Council ICT hardware, ensuring value for money purchase of defined equipment Project Management * ProProvision of resources to support the Council in delivering programmes and projects across a wide range of ICT activities * Managed Print Coordinate and manage print services to support the Council's printing, scanning, and copying requirements through an incumbent sub-contractor Additional information: The full requirements associated with the provision of the service will be given within the tender documents. Organisations wishing to register an interest and download the tender documentation, should apply via the NEPO Portal only. https://procontract.due-north.com All completed Selection Questionnaires must be returned via the NEPO Portal Only and by no later than Friday, 19th August 2022 at 5pm For guidance notes on how to register onto the NEPO Portal please follow link below: - https://procontract.due-north.com/SupplierRegistration/Register ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7f99750-b2ed-4a0e-a76d-d9828bb4cbe6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jul 2022 | | Submission deadline | 19 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2023 - 31 Dec 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HARTLEPOOL BOROUGH COUNCIL | | Locality | HARTLEPOOL | | Post town | Cleveland | | Postcode | TS24 8AY | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC31 Hartlepool and Stockton-on-Tees | | Local authority | Hartlepool | | Electoral ward | Victoria | | Westminster constituency | Hartlepool | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30200000 - Computer equipment and supplies - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 25 Jul 2022 at 13:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a7f99750-b2ed-4a0e-a76d-d9828bb4cbe6 - 20 Jul 2022 at 14:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d44f61d3-1389-475d-8daf-05345deaa987 - 20 Jul 2022 at 13:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1e5b0033-8233-4828-ab61-7b628752d276 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a7f99750-b2ed-4a0e-a76d-d9828bb4cbe6 25th July 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/d44f61d3-1389-475d-8daf-05345deaa987 20th July 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/1e5b0033-8233-4828-ab61-7b628752d276 20th July 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.hartlepool.gov.uk - https://procontract.due-north.com - https://procontract.due-north.com/SupplierRegistration/Register ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a.json.