---
title: "Social Media Listening, Monitoring & Analytics Service 2"
ocid: "ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA"
published: "2024-05-16"
---

# Social Media Listening, Monitoring & Analytics Service 2

Buyer: DEFRA  
Current stage: Award  
OCID: ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202

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## Summary

The Department for Environment, Food & Rural Affairs (Defra) has awarded a contract for the provision of a Social Media Listening, Monitoring & Analytics Service 2. The contract is valued at £129,000 GBP and falls under the category of Radio, television, communication, telecommunication and related equipment. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on March 1, 2024, and the contract period spans from March 19, 2024, to March 18, 2026, with the contract awarded to Runtime Collective trading as Brandwatch.

This tender by Defra for social media services presents a lucrative opportunity for businesses specialising in real-time social media monitoring, social analytics, and consumer intelligence platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly suited to compete for this contract, which aims to enhance Defra's social media engagement capabilities and response mechanisms. Businesses located in the United Kingdom and beyond can seize this opportunity to contribute value to Defra's digital communication strategies and strengthen public engagement efforts.

## Notice

A contract to provide ongoing support to provide real time social media monitoring, social media listening, social analytics and consumer intelligence platform. The software will allow the increase capability and capacity to listen, inform and respond to social media content.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08865ac5-96fd-4800-9266-e8927fb75ddc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2024 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 28 Mar 2024 |
| Contract period | 19 Mar 2024 - 18 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £129,000 |
| Lots value | Not specified |
| Awards value | £129,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RUNTIME COLLECTIVE T/A BRANDWATCH |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 16 May 2024 at 09:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08865ac5-96fd-4800-9266-e8927fb75ddc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08865ac5-96fd-4800-9266-e8927fb75ddc
  16th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e186750f-d80e-424e-9a74-89d58c546538
  G-Cloud 13 Call-Off Contract - Social Media Listening Monitoring Analytics Service (2) Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a347935b-f644-4697-936e-d6bff2836202.json.