---
title: "Call-2-Collect Automated Dialling Platform & Communication Service"
ocid: "ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOMES NEWCASTLE LTD"
published: "2023-10-04"
---

# Call-2-Collect Automated Dialling Platform & Communication Service

Buyer: YOUR HOMES NEWCASTLE LTD  
Current stage: Award  
OCID: ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf.json)

## Summary

The contracting process was initiated by Your Homes Newcastle Ltd for the provision of Annual Support & Maintenance Renewal for the Call-2-Collect Automated Dialling Platform & Communication Service. The tender falls under the category of Software package and information systems services. The procurement method used was Other - Negotiated Direct Award, and the contract period spans from September 1, 2023, to August 31, 2024. The tender deadline for submission was on August 31, 2023, and the contract was awarded to VOICESCAPE LIMITED.

This procurement opportunity by Your Homes Newcastle Ltd offers a chance for businesses in the technology sector providing software support and maintenance services to participate. With a focus on supporting voice services through innovative solutions, this tender is suited for SMEs in the industry. Businesses looking to provide scalable communication services can leverage this opportunity for growth and collaboration.

## Notice

Annual Support & Maintenance Renewal - (Call-2-Collect Platform & Automated Dialler Communication Service) - The Call-2-Service Platform is the base operating layer for all of HC's communication services. It provides outbound and inbound capabilities for voice, text and email messaging. It can provide for voice services to be delivered in a range of languages and is completely scalable to cater for peak periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f48e3e03-cd61-4c6b-b84f-da26f147c5cb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Negotiated Direct Award - Annual Support & Maintenance for Software Provided & Managed By Software Company |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2023 |
| Submission deadline | 31 Aug 2023 |
| Future notice date | Not specified |
| Award date | 30 Aug 2023 |
| Contract period | 31 Aug 2023 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £119,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOMES NEWCASTLE LTD |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE7 7LX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Oct 2023 at 09:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f48e3e03-cd61-4c6b-b84f-da26f147c5cb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f48e3e03-cd61-4c6b-b84f-da26f147c5cb
  4th October 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.yhn.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf.json.