---
title: "Delivery of the European Consumer Centre Services (ECCS)"
ocid: "ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)"
published: "2019-05-24"
---

# Delivery of the European Consumer Centre Services (ECCS)

Buyer: DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)  
Current stage: Award  
OCID: ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60

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## Summary

The Department of Business, Energy and Industrial Strategy (BEIS) has awarded a contract for the "Delivery of the European Consumer Centre Services (ECCS)" to the Chartered Trading Standards Institute. This contract, valued at approximately £148,360, will be active from July 1, 2019, to December 1, 2020, providing essential consumer advice and support for UK consumers dealing with cross-border issues. The procurement process has reached the award stage, with the announcement published on May 24, 2019.

This tender presents significant opportunities for businesses involved in service provision, especially those with expertise in consumer rights and cross-border transactions. Companies that specialize in consumer advisory services, legal counsel, or those with a strong understanding of consumer protection regulations across Europe would be particularly well-suited to compete. The collaborative nature of the ECCS service may also encourage partnerships among firms to enhance their competitive edge in meeting the contract's requirements.

## Notice

BEIS will award a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only. The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dedd694f-3db2-4684-804a-51e1727b94c3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2019 |
| Submission deadline | 21 Mar 2019 |
| Future notice date | Not specified |
| Award date | 21 Mar 2019 |
| Contract period | 30 Jun 2019 - 1 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,360 |
| Lots value | Not specified |
| Awards value | £148,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERED TRADING STANDARDS INSTITUTE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services

## Release History

- 24 May 2019 at 13:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dedd694f-3db2-4684-804a-51e1727b94c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dedd694f-3db2-4684-804a-51e1727b94c3
  24th May 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=398900047
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60.json.