---
title: "Right To Buy Agents Service"
ocid: "ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES"
published: "2022-02-01"
---

# Right To Buy Agents Service

Buyer: DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES  
Current stage: Award  
OCID: ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab

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## Summary

The contract titled "Right To Buy Agents Service" is managed by the Department for Levelling Up, Housing and Communities, focusing on the provision of a customer service centre for social housing tenants and their landlords in England. This tender, which is an extension of an existing contact centre contract, is aimed at enhancing support for tenants with enquiries related to their Right to Buy options and assisting landlords with regulatory guidance. The contract period runs from 1st April 2021 to 31st March 2023, with a total value of approximately £600,666. It falls under the services category and is classified under the CPV code for call centres.

This procurement process presents lucrative opportunities for businesses, especially small and medium-sized enterprises (SMEs) that specialise in contact centre operations or customer service solutions. Companies equipped to handle diverse communication channels—such as phone, live chat, and email—would thrive in this competitive landscape. The focus on enhancing service delivery in social housing offers a strategic avenue for SMEs to expand their capabilities and client base, contributing to socio-economic development within the housing sector.

## Notice

Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations). The Contact Centre Service is required to: * handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and * support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme. More details on the current service provided can be found at: https://righttobuy.gov.uk Additional information: This is a variation to MHCLG's existing contract for the provision of contact centre services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9faa6050-0874-4e82-a234-aea29c865bd7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Variation to existing Contact Centre contract |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2022 |
| Submission deadline | 30 Mar 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,666 |
| Lots value | Not specified |
| Awards value | £600,666 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES |
| Additional buyers | MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXELA TECHNOLOGIES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 1 Feb 2022 at 12:08 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9faa6050-0874-4e82-a234-aea29c865bd7
- 23 Apr 2021 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9faa6050-0874-4e82-a234-aea29c865bd7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9faa6050-0874-4e82-a234-aea29c865bd7
  1st February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ecbf1c8-b036-4c64-9912-a01e6ff529a5
  Variation for Right To Buy Agents Service
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/17c55c3e-9e9c-4a10-afd7-a098e3651e81
  Specification

## Notice URLs

- https://righttobuy.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab.json.