---
title: "Estates Management Systems (MERLIN)"
ocid: "ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2026-03-13"
---

# Estates Management Systems (MERLIN)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e.json)

## Summary

The procurement process led by H M Revenue & Customs involves the establishment of a web-based lease and property management system known as MERLIN, to manage its estate portfolio. Classified under the "Software supply services" industry, this contract will serve across the United Kingdom, with the procurement method being "selective." The contract was awarded on 15th December 2025 and commenced on 26th January 2026, extending through to 25th January 2029. This process is part of a framework agreement, ensuring adherence to specific standards and efficiency in deployment, with key support provisions including SLA-backed assistance and features such as document storage, reporting, and user-role control via Single Sign-On.

This tender presents significant business opportunities, particularly for small and medium enterprises (SMEs) specialised in software supply services. Businesses with expertise in web-based systems for property management could leverage this opportunity to expand their footprint by offering intuitive solutions to track and manage lease portfolios efficiently. The awarded contract to Concerto Support Services Ltd, a SME, exemplifies the procurement's suitability for smaller businesses, encouraging participation from those who can deliver innovative software solutions and seamless integration capabilities. Such engagements can enhance business growth through collaboration within government service frameworks, fostering long-term partnerships and exposure to public sector work.

## Notice

Web-based lease and property management system enabling HMRC to manage its estate portfolio. Supports tracking of leases, rent reviews, break clauses, terminations and properties. Includes forward-looking alerts, document storage, reporting and user-role control via Single Sign-On, with SLA-backed support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fdc61c4b-c3a0-4c2b-9a26-f90abe6f4fe6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2026 |
| Submission deadline | 30 Oct 2025 |
| Future notice date | Not specified |
| Award date | 4 Jan 2022 |
| Contract period | 26 Jan 2026 - 25 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £161,200 |
| Lots value | Not specified |
| Awards value | £160,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONCERTO SUPPORT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 13 Mar 2026 at 11:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fdc61c4b-c3a0-4c2b-9a26-f90abe6f4fe6
- 11 Jan 2022 at 15:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b6252038-657d-4519-aeb1-283b6f3a3ea2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fdc61c4b-c3a0-4c2b-9a26-f90abe6f4fe6
  13th March 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b6252038-657d-4519-aeb1-283b6f3a3ea2
  11th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b744aac8-f09e-4caf-939e-0d241a420801

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a3740246-8b67-4840-a254-fcca8957063e.json.