---
title: "Provision of British Sign Language Video Relay Service"
ocid: "ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2024-05-13"
---

# Provision of British Sign Language Video Relay Service

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186

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## Summary

The Driver & Vehicle Licensing Agency (DVLA) has recently awarded a contract for the provision of a British Sign Language Video Relay Service. This contract falls under the services category with a value of £30,000 in GBP. The procurement method used was a direct single tender action, with the tender period ending on April 23, 2024. The contract will be in effect from April 24, 2024, to April 23, 2025, with the delivery address located in Wales, United Kingdom.

This opportunity created by DVLA is well-suited for businesses specialising in software packages and information systems, particularly those capable of providing video relay services. The contract is tailored for small and medium-sized enterprises (SMEs) and presents a chance for growth and expansion within the services industry. Businesses interested in this tender should focus on offering innovative solutions to support deaf customers in utilizing their 1st language through British Sign Language (BSL) for communicating with businesses.

## Notice

DVLA currently provides a customer service accessibility provision for deaf customers who use British Sign Language (BSL). 'Video Relay Services' allow deaf customers to use their 1st language (BSL) to communicate with businesses. Usage on this service has been higher than expected and as such, the DVLA is looking to procure a contract which will allow more deaf customers to contact us. The current Video Relay Service is with DA Languages who provide us with Sign Solutions 'Interpreters Live!' service. Since it's launch in November 2023, the service has been very successful, reflected by the increased take up. A significant amount of work went in to implementing the Video Relay Service with DA Languages, including the technical set up of the incoming phone number, the advertising of this service on GOV.UK and through the Interpreters Live! app and web site and the creation of specific reporting. Additionally, all Contact Centre advisors and line managers were trained in the use of this service and are now comfortable with how it works. Retaining the current technology would mean we are able to provide continuity of service without having to redo all of the implementation and training work that has been put in, providing value for money for the DVLA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dcb6f606-e689-439c-8e70-cf6499ca054f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2024 |
| Submission deadline | 22 Apr 2024 |
| Future notice date | Not specified |
| Award date | 23 Apr 2024 |
| Contract period | 23 Apr 2024 - 23 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | D A LANGUAGES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 May 2024 at 10:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dcb6f606-e689-439c-8e70-cf6499ca054f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dcb6f606-e689-439c-8e70-cf6499ca054f
  13th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ec1b468b-403f-42da-8c61-0e7ca56258f6
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/26994d05-b34b-4870-85c7-016f715ff41c

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186.json.