---
title: "GB-Glasgow: Kana Agent Desktop"
ocid: "ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2022-07-04"
---

# GB-Glasgow: Kana Agent Desktop

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8.json)

## Summary

The Student Loans Company, located at 100 Bothwell Street, Glasgow, has recently awarded a contract for the procurement of the Kana Agent Desktop software, classified under the CPV code for software packages and information systems. The award, valued at £71,758.61, follows a tender process that concluded on 21 June 2022, with the contract period commencing on 28 June 2022 and set to expire on 27 March 2023.

This tender presents a significant opportunity for businesses in the software development and IT services industries, particularly those specialising in customer interaction solutions. Large-scale suppliers such as Verint Systems, which secured the contract, exemplify the type of businesses that are likely to succeed in similar future tenders. Companies looking to expand their market presence should consider leveraging this procurement as a benchmark for competitiveness in forthcoming opportunities within the public sector.

## Notice

Kana Agent Desktop

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d54bcd1f-d245-490b-bf85-e568b2601430 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2022 |
| Submission deadline | 20 Jun 2022 |
| Future notice date | Not specified |
| Award date | 20 Jun 2022 |
| Contract period | 27 Jun 2022 - 27 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,758 |
| Lots value | Not specified |
| Awards value | £71,758 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Jul 2022 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d54bcd1f-d245-490b-bf85-e568b2601430

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d54bcd1f-d245-490b-bf85-e568b2601430
  4th July 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=702882607
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a394166f-3ea6-49e8-ba5d-646cbc49fbc8.json.