---
title: "Contact Centre Solution"
ocid: "ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-04-28"
---

# Contact Centre Solution

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75.json)

## Summary

The Isle of Wight Council has completed the procurement process for a "Contact Centre Solution" to replace its current telephony system. This tender falls under the industry category of "Software package and information systems" and is supplemented by "IT services: consulting, software development, Internet and support." The location for delivery is specified as the South East region of the United Kingdom. The procurement stage has reached the award phase, with Cinos Limited being the successful supplier. The contract, valued at approximately £196,526.47, commences on 19 May 2025 and runs until 29 September 2028, including professional services and ongoing support. Potential extensions could extend the contract till 2030, subject to CPI conditions.

This procurement offers substantial growth potential for businesses specialised in cloud-based communication solutions, particularly those integrating with Microsoft Teams. It is particularly suitable for SMEs, supporting innovation and adaptability to the corporate telephony demands of public sector organisations. Businesses with the capability to provide robust implementation and support services may find this an exemplary opportunity to expand their portfolio and demonstrate expertise in IT infrastructure solutions, given the indicated vendor preference towards small to medium enterprises.

## Notice

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0be03580-1a3a-4411-89cf-722e932bc9fb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2025 |
| Submission deadline | 10 Jan 2025 |
| Future notice date | Not specified |
| Award date | 27 Apr 2025 |
| Contract period | 18 May 2025 - 29 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £196,526 |
| Lots value | Not specified |
| Awards value | £504,336 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CINOS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Apr 2025 at 12:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0be03580-1a3a-4411-89cf-722e932bc9fb
- 28 Apr 2025 at 12:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/017c0004-f3f7-41ce-93fb-7e5066987faf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0be03580-1a3a-4411-89cf-722e932bc9fb
  28th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/017c0004-f3f7-41ce-93fb-7e5066987faf
  28th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75.json.