---
title: "Online Calling Solution"
ocid: "ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-09-13"
---

# Online Calling Solution

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc.json)

## Summary

The UK tax authority, H M Revenue & Customs, has awarded a contract for an Online Calling Solution. This telecommunications services contract is valued at £3,518,000 and was procured through a selective procurement method as a call-off from a framework agreement. The contract period will run from April 15, 2024, to April 14, 2027, providing opportunities for businesses specialising in telecommunications services within the United Kingdom.

Small and medium enterprises (SMEs) interested in providing online calling solutions should take note of the opportunity presented by this tender. The competitive nature of the procurement method allows for innovation and quality service delivery. Businesses with a focus on telecommunications and technology solutions are well-suited to compete for this contract, offering growth potential and the chance to provide essential services to H M Revenue & Customs.

## Notice

This contract is for the provision of an online calling solution to enable users to make and receive phone calls to and from the external telephone network, as well as continue to be able to make internal calls. Call Off from Crown Commercial Services Framework Agreement RM3808. Contract term is three years and includes the option to extend for two individual periods of 12 months if required. (3+1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06330c19-e9f6-41b1-b8e8-3d08857a25fd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2023 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | 14 Aug 2023 |
| Contract period | 14 Apr 2024 - 14 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,518,000 |
| Lots value | Not specified |
| Awards value | £3,518,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 13 Sep 2023 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/06330c19-e9f6-41b1-b8e8-3d08857a25fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/06330c19-e9f6-41b1-b8e8-3d08857a25fd
  13th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/811559ca-cf0b-440d-b7c4-3dfd5b9a365c
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a39f00e9-355f-4083-a6f3-194d48d8badc.json.