---
title: "Synergy Business Process Services (BPS)"
ocid: "ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DWP"
published: "2026-03-06"
---

# Synergy Business Process Services (BPS)

Buyer: DWP  
Current stage: Award  
OCID: ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a)  
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## Summary

The procurement process for the "Synergy Business Process Services (BPS)" has been effectively completed, with the Department for Work and Pensions (DWP) serving as the leading contracting authority. The tender aimed to deliver a top-tier, Value for Money shared Human Resources and Finance Business Process Service solution under the Synergy Programme encompassing the Ministry of Justice, Department for the Environment, Food and Rural Affairs, and the Home Office. With a total contract value of £873.41 million, Capita Business Services Ltd was awarded the contract on 2nd March 2026, for execution until 1st March 2033. The programme falls within the IT services category, covering consulting, software development, Internet, and support, located in the United Kingdom.

This procurement offers significant business growth opportunities for firms specialising in IT services, specifically consulting and software development. Although selective in approach employing a competitive procedure with negotiation, this project integrates sustainability into government services, heralding transformation across multiple government departments and their Arm's Length Bodies. Businesses that are experienced in fulfilling large-scale government contracts and are adept at delivering shared service solutions may find substantial opportunities in engaging with the Synergy Programme's initiatives. However, it's noteworthy that the contract is not deemed suitable for SMEs or VCSEs, suggesting a focus on larger entities with established service delivery capabilities.

## Notice

"The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users. The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their Arm's Length Bodies (ALBs). - Ministry of Justice (MoJ); - Department for Work and Pensions (DWP); - Department for the Environment, Food and Rural Affairs (DEFRA); and - Home Office (HO). DWP are currently the lead contracting authority for The Synergy Programme. The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs. The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services."

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d454583-389d-43ee-b33d-8b183cd98c6f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2026 |
| Submission deadline | 16 Jun 2025 |
| Future notice date | Not specified |
| Award date | 2 Mar 2026 |
| Contract period | 2 Mar 2026 - 1 Mar 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £873,410,000 |
| Lots value | Not specified |
| Awards value | £606,610,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DWP |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Mar 2026 at 18:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d454583-389d-43ee-b33d-8b183cd98c6f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d454583-389d-43ee-b33d-8b183cd98c6f
  6th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a.json.