--- title: "QU142 - Service Management System - Soft Market Testing Exercise" ocid: "ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2018-07-19" --- # QU142 - Service Management System - Soft Market Testing Exercise Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928.json) ## Summary Birmingham City Council is seeking input for a soft market testing exercise for a new Service Management System, designated as QU142. The aim is to transition from the current ServiceNow system with minimal disruption, targeting implementation by the end of February 2019 to provide staff training before going live on 1 April 2019. Potential bidders are invited to submit their options and costs for various services including ongoing maintenance and training. The deadline for completed questionnaires is 3pm on 20 July 2018, while the contract period is set to start on 3 September 2018 and run until 30 September 2018. The opportunity falls within the services category, specifically focussing on hardware and software solutions. This tender presents significant opportunities for businesses specialising in IT services, particularly those that offer software development, systems consultancy, and managed services. Small and medium-sized enterprises (SMEs) are encouraged to participate in this procurement process, as there is no preferred solution at this stage, allowing for flexibility in the proposals submitted. Businesses with capabilities in providing user documentation, training, and ongoing support for service management systems would be well-positioned to compete effectively for this contract. ## Notice Birmingham City Council is looking to achieve the minimal possible disruption as it migrates from its current version of ServiceNow to a new service management system. It wishes this new system to ideally be in place by the end of Feb 2019 to allow time for staff to gain familiarity with the new system prior to going live by 1.4.2019. We are seeking input from potential bidders to indicate the options and costs for: a) The provision of a service management system b) The provision of on-going maintenance and support for that system c) Provision of user documentation for the service management system. d) Possible provision of training in the use of the system. e) Further relevant projects as they arise Which will inform a full procurement exercise that may take place in the Summer / Autumn of 2018. These services may be delivered as a single managed service, or by multiple suppliers delivering one or more of the above services. There is no preferred solution at this stage. Additional information and the soft market testing questionnaire are available through In-Tend - the Councils eProcurement portal. Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function. If you are unable to register with in-tend please either email us at cps@birmingham.gov.uk or call 0121 464 8000. If you are interested in tendering please click on the following link to access the Council's tender Portal:-. https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a potential bidder. We will send you a log on and password so you can download the soft market testing documents and questionnaire. Your completed questionnaire should be returned by 3pm 27 July 2018 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jul 2018 | | Submission deadline | 27 Jul 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Sep 2018 - 30 Sep 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 48 - Software package and information systems - 51 - Installation services (except software) - 72 - IT services: consulting, software development, Internet and support ### Codes - 44316400 - Hardware - 48222000 - Web server software package - 48517000 - IT software package - 51611100 - Hardware installation services - 72246000 - Systems consultancy services - 72253200 - Systems support services - 72260000 - Software-related services - 72261000 - Software support services - 72262000 - Software development services - 72268000 - Software supply services - 72511000 - Network management software services ## Release History - 19 Jul 2018 at 11:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b - 12 Jul 2018 at 14:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b - 12 Jul 2018 at 14:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b - 12 Jul 2018 at 12:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b 19th July 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928.json.