---
title: "RA277491 - 0AR - BNECS Customer Experience Framework"
ocid: "ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES (SBS)"
published: "2020-03-11"
---

# RA277491 - 0AR - BNECS Customer Experience Framework

Buyer: NHS SHARED BUSINESS SERVICES (SBS)  
Current stage: Award  
OCID: ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d

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## Summary

NHS Shared Business Services (SBS) is seeking suppliers for the "BNECS Customer Experience Framework" tender, aiming to develop an effective customer experience feedback system for NECS. The procurement process falls under the 'open procedure' method and has recently completed the tender stage with a deadline that ended on 11 March 2020. The project is classified under the business services industry, specifically in law, marketing, consulting, recruitment, printing, and security, with delivery required to various locations including within the UK. Key dates include the publication of the opportunity on 14 January 2020 and clarification questions accepted until 20 January 2020.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) experienced in consulting and customer service solutions. Businesses equipped to develop user-friendly feedback systems will particularly benefit as they can position themselves as competitive bidders. With the tender's focus on enhancing customer experience within the NHS framework, companies specialising in service design, customer engagement strategies, and technology-driven feedback systems are strongly encouraged to consider applying.

## Notice

NHS Shared Business Services are looking for a supplier to create a simple but effective customer experience feedback system and approach for NECS. - The deadline for clarification questions is 20/01/20 at 17.00. Responses to the clarification questions will be sent out, no later than 24 business hours after the deadline. - To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA277491. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA277491 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2020 |
| Submission deadline | 11 Mar 2020 |
| Future notice date | Not specified |
| Award date | 14 Jan 2020 |
| Contract period | 12 Mar 2020 - 13 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £11,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES (SBS) |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMPACT INNOVATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 11 Mar 2020 at 13:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50
- 3 Feb 2020 at 12:08 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50
- 31 Jan 2020 at 16:41 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50
- 22 Jan 2020 at 17:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50
- 14 Jan 2020 at 14:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8979490f-357d-406c-8588-0b46563f5c50
  11th March 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a3e3fcb7-8621-43e3-9bb1-8250a7a37f3d.json.