---
title: "COV - Revenues & Benefits Remote Processing re-issued ITT - AWARD"
ocid: "ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL (COV)"
published: "2023-03-08"
---

# COV - Revenues & Benefits Remote Processing re-issued ITT - AWARD

Buyer: COVENTRY CITY COUNCIL (COV)  
Current stage: Award  
OCID: ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b

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## Summary

The Coventry City Council has awarded a contract for Revenues & Benefits Remote Processing to NEC Software Solutions UK Limited. The contract period is from April 1, 2023, to March 31, 2030. The procurement method used was an open procedure, with the tender period closing on January 18, 2023. The contract falls under the services category and includes processing and clearing services as well as benefit services. The contract is valued at £2,200,000.

This tender presents an opportunity for businesses offering remote processing services to enter into a contract with Coventry City Council. Companies specializing in processing and clearing services as well as benefit services would be well-suited to compete for this contract. The awarded contract allows for flexibility as it offers an on-demand remote processing service for Revenues and Benefits, with no commitment to a specific level of spend, providing opportunities for business growth and collaboration.

## Notice

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required. Please note - this ITT was previously published but was withdrawn and has now been re-issued with some amendments to the ITT documentation. Further details can be found in the invitation to tender documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae0ff024-1f3f-45a6-870d-b67828a5d309 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2023 |
| Submission deadline | 18 Jan 2023 |
| Future notice date | Not specified |
| Award date | 10 Feb 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL (COV) |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2GN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 75 - Administration, defence and social security services

### Codes

- 66133000 - Processing and clearing services
- 75310000 - Benefit services

## Release History

- 8 Mar 2023 at 09:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae0ff024-1f3f-45a6-870d-b67828a5d309

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae0ff024-1f3f-45a6-870d-b67828a5d309
  8th March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b.json.