---
title: "Provision of Resources to Provide Critical Support to the HRMS and Payroll Services in accordance with Crown Commercial Services Framework 1042"
ocid: "ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2018-02-26"
---

# Provision of Resources to Provide Critical Support to the HRMS and Payroll Services in accordance with Crown Commercial Services Framework 1042

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a

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## Summary

The procurement process involved the Ministry of Defence as the buying organisation seeking to provide critical support for the HRMS and Payroll Services under the title "Provision of Resources to Provide Critical Support to the HRMS and Payroll Services in accordance with Crown Commercial Services Framework 1042." This project falls under the IT services sector, specifically software development and consulting, and was located in Glasgow, Scotland. The procurement method was selective, executed through a call-off from a framework agreement, with the contract being awarded on 29th September 2017. The contract value was approximately £4,320,834, with a defined contract period from 1st October 2017 to 31st March 2020.

This tender presents substantial opportunities for businesses specialising in IT services, particularly those providing application support and systems development. Companies with expertise in payroll systems, incident resolution, and change capability support would be well-suited to compete for similar contracts. Engaging in such high-value contracts can significantly enhance a business's portfolio and reputation, enabling growth in the public sector through collaboration with major contracting authorities like the Ministry of Defence.

## Notice

CONTRACT AWARDED FOR THE PROVISION OF RESOURCES TO PROVIDE CRITICAL SUPPORT TO THE HRMS AND PAYROLL SYSTEM IN ACCORDANCE WITH CROWN COMMERCIAL SERVICES (CCS) FRAMEWORK RM1042 - FOR BOTH: Live Delivery Provision of Application Support Capability for Civilian Personnel, Finance and K&I Systems, covering application management, incident diagnosis and resolution, and development and implementation of system fixes. Change Delivery Provision of Change Capability Support for Civilian Personnel and Finance Systems, covering detailed design, systems development, implementation, and skills, knowledge transfer to Defence Business Services Staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/731bfb5a-353c-4401-8cb8-c33bd034051d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2018 |
| Submission deadline | 31 Aug 2017 |
| Future notice date | Not specified |
| Award date | 28 Sep 2017 |
| Contract period | 30 Sep 2017 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,320,834 |
| Lots value | Not specified |
| Awards value | £4,320,834 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM UNITED KINGDOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Feb 2018 at 12:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/731bfb5a-353c-4401-8cb8-c33bd034051d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/731bfb5a-353c-4401-8cb8-c33bd034051d
  26th February 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab0547e9-007d-42c1-8810-1495a9aa08a4
  Contract HOCS2a/00029

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a.json.