---
title: "HMPO Customer Service Excellence Accreditation"
ocid: "ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATAMIS LTD"
published: "2021-03-29"
---

# HMPO Customer Service Excellence Accreditation

Buyer: ATAMIS LTD  
Current stage: Award  
OCID: ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb.json)

## Summary

The procurement process for the "HMPO Customer Service Excellence Accreditation" was conducted by ATAMIS LTD, a department within the Home Office, focusing on service evaluations within the customer satisfaction survey industry. This award, with a contract value of £75,000, is classed under the CPV code 79342311. The contract period commenced on 7th September 2016 and concluded on 6th September 2021. The procurement was carried out using a selective method as a call-off from a framework agreement, and the award notice was published on 29th March 2021.

This contract presents significant growth opportunities for businesses specialising in customer service and satisfaction assessments. Small and medium-sized enterprises (SMEs) are particularly well-suited to participate, as the procurement indicates an openness to their involvement. Businesses that can demonstrate innovative approaches in customer experience evaluation and possess a solid understanding of service delivery metrics will find this tendering process advantageous for expanding their client portfolios.

## Notice

HMPO Customer Service excellence Additional information: https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001Qtv4/iCgZvDfSR0KCbII4tSKC4CQBJihFzd.X5ao6XUUi0vU

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b9c86d3-e87a-4706-88e3-4d4c4806febf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2021 |
| Submission deadline | 6 Mar 2016 |
| Future notice date | Not specified |
| Award date | 6 Sep 2016 |
| Contract period | 6 Sep 2016 - 6 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATAMIS LTD |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 1SL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Elvet and Gilesgate |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CENTRE FOR ASSESSMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 29 Mar 2021 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b9c86d3-e87a-4706-88e3-4d4c4806febf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b9c86d3-e87a-4706-88e3-4d4c4806febf
  29th March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001Qtv4/iCgZvDfSR0KCbII4tSKC4CQBJihFzd.X5ao6XUUi0vU

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb.json.