---
title: "Voice as a Channel_ Discovery and Proof of Concept"
ocid: "ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS ENGLAND"
published: "2022-05-17"
---

# Voice as a Channel_ Discovery and Proof of Concept

Buyer: NHS ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3.json)

## Summary

NHS England has initiated a public procurement process titled "Voice as a Channel: Discovery and Proof of Concept," focusing on research and development services in the health sector. The tender is currently in the active stage and will close on 31 May 2022. The project aims to explore the integration of voice technology with the NHS App and website to enhance citizen access to tailored NHS services. The contract is valued at £110,000 and is intended to commence on 20 June 2022, concluding on 31 August 2022. The relevant delivery location is in London, England.

This tender presents significant opportunities for growth, particularly for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in voice technology, user research, and prototype development. Businesses proficient in creating innovative solutions that enhance user experiences through smart technology will find this an advantageous opportunity to showcase their capabilities in a critical public service sector. Participation in this tender could lead to a valuable partnership with the NHS, opening doors for further contracts and collaborations in healthcare technology.

## Notice

The Authority is seeking to appoint a capable and competent supplier for the provision of a Discovery phase, including development of prototypes and user research, exploring how voice might be used as a channel alongside the NHS App, NHS.UK website (and upcoming consolidated NHS Account) to allow citizens to access personalised/transactional NHS services through smart speakers and voice assistants.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/04256fed-8d01-48a8-86f4-d555eb30225c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2022 |
| Submission deadline | 31 May 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Jun 2022 - 31 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £110,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6LH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 17 May 2022 at 14:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/04256fed-8d01-48a8-86f4-d555eb30225c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/04256fed-8d01-48a8-86f4-d555eb30225c
  17th May 2022 - Opportunity notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000IC2c/Kc2kT9cfwW0suGIbWF6DSBqdnYhZH6kdpgGvF73SGis
  C78106_Invitation to Quote_Voice as a Channel_v1.0
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000IC2w/xhk7z1yZhI_2AvXzb9dpPaXbDEXtRM1QFp__ULFsFew
  C78106_Appendix A_Bidder Response Form_Voice as a Channel_v1.0

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4695209-f885-4371-afd4-9de2dea55ff3.json.