---
title: "Provision of Service Desk"
ocid: "ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2023-12-05"
---

# Provision of Service Desk

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574.json)

## Summary

The CPS has awarded a contract for the Provision of Service Desk valued at £10,308,632.40 GBP. The procurement method used was selective with a call-off from a framework agreement. The contract period is from 19th February 2024 to 18th February 2027. The procurement stage is completed, and the award date was 5th June 2023. The service desk will be located in London, United Kingdom.

This tender presents opportunities for SMEs and VCSEs seeking to provide helpdesk services. Businesses in the IT services industry catering to helpdesk support are well-suited to compete for this contract. The buyer, CPS, awarded the contract to EntServ UK Ltd Part of DXC Technology, indicating potential for collaboration with large-scale IT service providers. The contract value and duration offer a stable revenue stream for successful suppliers.

## Notice

Provision of Service Desk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7d6d4b7-448c-4186-ba6b-26b169960a78 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2023 |
| Submission deadline | 31 Mar 2023 |
| Future notice date | Not specified |
| Award date | 4 Jun 2023 |
| Contract period | 19 Feb 2024 - 18 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,308,632 |
| Lots value | Not specified |
| Awards value | £10,308,632 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENTSERV UK LTD PART OF DXC TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 5 Dec 2023 at 14:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7d6d4b7-448c-4186-ba6b-26b169960a78

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7d6d4b7-448c-4186-ba6b-26b169960a78
  5th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574.json.