---
title: "Strata Contact Centre"
ocid: "ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TEIGNBRIDGE DISTRICT COUNCIL"
published: "2024-12-16"
---

# Strata Contact Centre

Buyer: TEIGNBRIDGE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d.json)

## Summary

Teignbridge District Council has completed the procurement process for a new cloud-based contact centre solution to replace their existing on-premise Skype setup, classified under "Software package and information systems" (CPV code 48000000). The contract, titled "Strata Contact Centre," was awarded following an open procedure. The procurement process included a tender period that ended on 30th August 2024, with the contract being awarded on 28th October 2024. The contract, valued at £462,120, will commence on 9th December 2024 and will continue until 8th December 2027, covering the South West region of the United Kingdom.

This tender represents a significant opportunity for businesses specialising in software and information systems to showcase their capabilities in delivering advanced contact centre solutions. Small and medium-sized enterprises (SMEs) could particularly benefit from engaging in similar tendering processes in the future, leveraging their flexibility and innovation to meet public sector needs. The procurement was open to diverse participants, highlighting opportunities for companies that can provide scalable and efficient solutions in the cloud technology and contact centre industries.

## Notice

Strata are seeking a cloud based contact centre solution to replace an on premise Skype solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/526278a2-ce4d-47ea-bba8-cb53b8ceb1b6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | 30 Aug 2024 |
| Future notice date | Not specified |
| Award date | 28 Oct 2024 |
| Contract period | 9 Dec 2024 - 8 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | £462,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEIGNBRIDGE DISTRICT COUNCIL |
| Locality | NEWTON ABBOT |
| Post town | Torquay |
| Postcode | TQ12 4XX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Teignbridge |
| Electoral ward | Buckland & Milber |
| Westminster constituency | Newton Abbot |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BUSINESS SYSTEMS (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Dec 2024 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/526278a2-ce4d-47ea-bba8-cb53b8ceb1b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/526278a2-ce4d-47ea-bba8-cb53b8ceb1b6
  16th December 2024 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=89f44d68-af42-ef11-812d-005056b64545
  Advert

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d.json.